Workplace Operations Manager

We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows. This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals. The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution. Key Responsibilities Strategic Operations & Planning • Develop and implement workplace operations strategies aligned with company growth plans • Design scalable processes, policies, and systems to support current and future office needs • Identify and drive continuous improvement initiatives across workplace operations • Partner with leadership on workplace strategy, capacity planning, and future expansion • Use data and insights to inform decisions around space utilisation, cost, and efficiency Workplace & Facilities Oversight (Non-Frontline) • Oversee office operations through coordination with Office Management / front-of-house support • Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.) • Lead workplace planning initiatives (layout optimisation, office expansions, new locations) • Ensure compliance with health, safety, and regulatory standards at a strategic level • Act as escalation point for complex facilities or operational issues Budget & Resource Management • Own and manage workplace operations budgets (OPEX & CAPEX) • Track and optimise spend across vendors, services, and infrastructure • Identify cost-saving opportunities and improve resource allocation • Lead procurement strategy for office-related services and equipment People Experience & Workplace Strategy • Define and evolve the workplace experience strategy (not just execution of events) • Partner with People/HR teams on initiatives impacting employee experience • Ensure workplace design supports productivity, collaboration, and engagement • Provide guidance on workplace programs rather than owning logistics Technology & Systems • Partner with IT to ensure workplace systems and tools are scalable and effective • Evaluate and implement tools that improve workplace operations and reporting • Drive operational efficiency through system improvements and automation Scaling & Expansion • Build workplace operations frameworks that can scale across multiple locations • Support new office launches and expansion projects • Establish standards and playbooks for consistent workplace experience across sites What We’re Looking For • Proven experience in Workplace Operations, Facilities Management, or similar strategic role • Strong experience in scaling office environments or supporting organisational growth • Demonstrated ability to build processes and systems from the ground up • Experience managing complex vendor ecosystems and contracts • Solid understanding of facilities and building systems (HVAC, compliance, etc.) • Strong financial acumen, including OPEX and CAPEX budget ownership • Strategic mindset with the ability to step back from day-to-day execution • Excellent stakeholder management skills, particularly with senior leadership Nice to Have • Experience managing multi-site or international office operations • Background in high-growth or scaling organisations • Experience implementing workplace tools or systems • Exposure to workplace strategy, real estate, or space planning The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $110,000—$190,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Nscale does not accept unsolicited candidate submissions from recruitment agencies.