Junior-Mid Customer Success Manager (Day shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. The team waiting for you:   Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.   You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you. In this role, you'll: • Support existing and potential customers by answering questions, responding to feedback, and guiding them to the right information or next step. • Identify customer-reported bugs, collect the details needed to reproduce them, and report them to the appropriate team for investigation. • Share recurring customer suggestions and pain points with the Product team so they can be considered in product improvements and future development. • Improve FAQs and support macros by updating unclear answers, adding missing information, and making self-service content easier for customers to use. • Train and refine the AI chatbot by reviewing its responses, correcting inaccurate answers, and helping it handle more customer queries successfully. • Monitor and respond to Trustpilot reviews, escalating urgent feedback and turning repeated themes into automation or workflow improvement ideas. Working hours: • Day shift 09:00 to 18:00 EET. Your skills & experience: • Previous experience in customer support, customer success, or another client-facing role. • Excellent communication skills in English and Lithuanian. • Strong problem-solving mindset, with the ability to prioritize effectively and stay focused on customer needs. • Comfortable adapting to change, handling pressure, and staying calm in a fast-moving environment. • Strong communication and collaboration skills, with the ability to work effectively within and across teams. Nice to have: • Experience with Intercom automations. • Experience writing documentation or maintaining a knowledge base. Salary & Benefits: • Gross salary: 1500 - 2250 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies. • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing. • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app. • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together. • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/. Up for the challenge? Let’s talk!