Insurance Servicing Specialist

Who is Credible? Credible is a leading U.S. consumer finance marketplace, transforming the way consumers access and compare financial products. We operate at a consumer and enterprise level. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance — all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels. Credible is open to hiring candidates in the following locations: Arizona, Connecticut, Kansas, New Jersey, New York, North Carolina, Florida About the Role: We are seeking an Insurance Servicing Specialist who thrives in a high-velocity, fully digital environment and takes ownership of outcomes. This role requires someone who is computer-savvy and comfortable navigating multiple systems and platforms simultaneously. This is not a traditional back-office processing role. You will be on the front lines via phone calls, emails, and chats servicing policies. You will work directly with customers, carriers, sales agents, loan officers, and third parties to ensure policies remain accurate, compliant, and active. You will play a critical role across the entire customer lifecycle, from post-bind servicing to renewals and non-renewals, underwriting issues, cancellations, and policy changes. The right candidate is highly independent, solutions-oriented, comfortable with ambiguity, and capable of making sound decisions with autonomy. What Success Looks Like in This Role • Moves quickly without sacrificing accuracy • Translates complex policy and underwriting language into clear, plain English • Helps customers understand their options, especially when coverage is at risk, including remarketing initiatives • Proactively identifies solutions to prevent cancellations or non-renewals • Maintains strong turnaround times for time-sensitive policy changes • Identifies when verification is needed prior to endorsing policies • Exercises sound judgment on when to escalate matters to a licensed agent • Keeps current with carrier guidelines, industry trends, and product updates • Operates effectively with minimal oversight after onboarding Key Responsibilities • Assist customers at all stages of the policy lifecycle (endorsements, renewals, cancellations, reinstatements, underwriting requirements) • Identify and remarket policies to support retention to meet stated company goals • Communicate complex carrier information clearly and empathetically to customers • Present actionable options to customers when underwriting issues arise to help preserve coverage • Collaborating with cross-functional departments including identifying and reporting product bugs to the appropriate stakeholders • Work cross-functionally with sales agents, carriers, loan officers, and third parties to ensure timely resolution of policy updates • Manage refinance-related policy updates and documentation with urgency and accuracy • Monitor daily policy activity (ie cancellations and non-renewals) while independently troubleshooting servicing challenges across 35+ carrier systems • Maintain data accuracy across internal systems and carrier platforms • Contribute to process improvements as we scale and expand product offerings • Notate interactions from calls, chats, emails and internal messages across multiple systems following company formatting protocol Education and Experience: • A Bachelor’s degree preferred (Experience may be considered in lieu of a degree) • 1-3 years of insurance experience, ideally in home and auto insurance • Experience using GSuites (preferred) Credible is open to hiring candidates in the following locations: Arizona, Connecticut, Kansas, New Jersey, New York, North Carolina, and Florida Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits Hourly Pay Rate $20—$32 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.