System Engineer, Fleet Support - Fully Remote USD - Latin America

This role is fully remote for South America based candidates. You will be joining an established, high-performing engineering team based in LATAM while collaborating closely with our US-based robotics and operations teams.   ABOUT GLACIER Hey, we're Glacier! Series A startup based in San Francisco tackling one of the world's most pressing problems: trash. Did you know that in the US, we send over half of our recyclables to the landfill? We're working to fix that. In doing so, we'll also be reducing carbon emissions, energy consumption, and depletion of natural resources. Glacier builds custom sorting robots designed to sort apart recyclables as well as AI-powered business analytics that enable recyclers to superpower their plants and improve our society's circularity. From major CPG companies like Colgate and Amazon https://www.packworld.com/sustainable-packaging/recycling/article/22953724/colgatepalmolive-amazon-glacier to municipal recycling facilities, our clients trust us to turn recycling data into actionable insights. Our technology has been recognized as one of TIME's Best Inventions https://time.com/collections/best-inventions-2025/7318523/glacier-recycling-robots/ and featured in a TIME documentary https://www.pmi.org/project-management-for-impact/sustainability-ai, TechCrunch, Fortune, and CBS.   THE ROLE We are looking for a talented software engineer to join our 3-person LATAM Fleet SWE team to help Glacier scale by keeping all of our robots and edge devices operational. You will be responsible for doing root cause analysis on issues and resolve issues when possible. Additionally, you will build tooling to enable the field service team to better support the fleet and delight customers. Your responsibilities: - Respond to alerts generated by our system as well as issues raised by customers. You will be the primary software responder to issues and recommending solutions to the field service team. - Monitor and tune the performance of deployed devices to maximize the robots impact. - Support the deployment of new devices to our ever growing fleet. - Build tooling to enable the field service team to handle more issues and respond quicker to problems. What You Bring: - 3+ years of work experience on hardware or robotics projects or products. - 3+ years of work experience with Python, Ubuntu/Linux, Git - 2+ years working through the command line for both local and remote systems. - English Fluency as you will be working with a US based team (B2 or higher) Nice to have: - Networking debugging - Embedded programming - ElasticSearch - React - Django - Structured Text - Experience working with US companies or clients is a plus Compensation & Benefits - $3,000-$4,500 per month/depending on your experience and interview performance - 15 Days Paid Time Off - $500 for your remote set up + $100/mo for your wellness + $250/yr for trainings and certifications Why Join Us? - Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste. - Cross-Functional Impact – Work closely with product, engineering, field operations, and customer success to solve complex problems with meaningful outcomes. - Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise. - Tight-Knit Regional Team – Work closely within a dedicated 3-person LATAM Fleet Software team tackling high-impact fleet reliability challenges.