Practice Operations Manager

The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology. Who We Are Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States. Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems. Leading health systems partner with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health. Our investors include health systems such as Cedars-Sinai and CommonSpirit Health, organizations that evaluated our model clinically and chose to back it. Why We Are Different Many clinicians who join Amae have worked in PHPs, IOPs, inpatient psychiatry, or community mental health. They understand the limitations of the traditional system. Amae was built to change that—for patients and for clinicians. • Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients. • Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population. • Continuous learning. Through our partnership with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care. • Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care. • A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time. The Role: We are hiring a Practice Operations Manager to serve as the operational leader for our clinic opening soon in Boston, MA. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. Working onsite between both clinics and in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes — including training, coaching, mentoring, and developing teams — while modeling the behaviors needed to deliver best-in-class service and care to our members. Truly cross-functional, you are comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change effectively, embrace new technologies, and continuously improve operations across your clinics. A player/coach at heart, you're equally comfortable delegating and rolling up your sleeves to work directly with members. You are detail-oriented, highly organized, and excited about leading operational excellence in SMI care. This is a full-time, in-person position at our clinic opening in Boston, MA. What You Will Work On: Clinic Operations & Environment • Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director • Maintain a clean, organized, and welcoming clinic space, following all brand guidelines • Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits • Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies • Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance Team Management & Culture • Foster a proactive, adaptable, and engaged team environment • Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies • Manage daily care team schedules, PTO and timecard approval • Work collaboratively with medical and clinical leadership Patient Experience & Communication • Facilitate a best in class member centered experience, according to “The Amae Way” • Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping • Collaborate closely with Growth teams to welcome potential members into care Cross-functional Collaboration & Performance • Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture • Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources What You’ll Have: • 5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, veterinary, or similar) • Direct experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience • Track record of building or improving processes rather than just following them; formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement • Comfortable with change in a fast-evolving environment, including AI-based tools and systems • A growth mindset is as important as industry background; the job itself will keep changing shape as we grow, so we need someone who picks things up quickly rather than someone who's already an expert at today's version of it. • Experience with SMI or equally complex patient populations preferred • Bachelor's Degree preferred What We're Building Most healthcare companies ask you to optimize an existing system. We're building one that has never existed. • A national care model designed for the highest-acuity patients in behavioral health. • Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment. • A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer. • New science and measurement frameworks to define what real outcomes look like in SMI. • A health-system partnership model proving coordinated SMI care can work at scale. Compensation & Benefits Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $95,000–$115,000 per year + performance-based bonus opportunity. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We’ll share specifics during the interview process. Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk. What We Value • We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other. • We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works. • We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity. • Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts. • We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame. • We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.