Business Development Representative

We Are Route When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route. Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale. Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive. We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer. The team The Business Development team is the engine behind Route’s commercial growth, creating new opportunities and building a qualified pipeline for our Commercial Sales team. As a phone-first, high-energy team, BDRs connect with prospective merchants, uncover their needs, and introduce them to how Route can transform the post-purchase experience for their customers. It’s a fast-paced environment built for people who are motivated by results, thrive on competition, and want to sharpen their sales skills while building a strong foundation for a career in Sales. The opportunity This is an opportunity to join Route’s Business Development team at an exciting stage of growth and make a visible impact on how we build pipelines across our Commercial business. You won’t just be executing a playbook; you’ll have the opportunity to learn, contribute, and grow alongside a team that is investing in the next generation of sales talent at Route. For someone looking to build a career in sales, this role is designed to be a launchpad. You’ll develop the skills, business acumen, and sales fundamentals that can prepare you for future opportunities within Route’s Sales organization, including a path toward becoming a Commercial Account Executive. You’ll thrive here if you’re confident in connecting with prospects over the phone, curious about how e-commerce businesses grow, motivated by goals, and excited to continuously improve your craft. What you’ll do • Own top-of-funnel prospecting for a defined portfolio of e-commerce merchants, connecting with prospective customers through phone, email, LinkedIn, events, and other creative outreach. • Research and prioritize accounts using tools like SimilarWeb and Clay to uncover buying signals, understand merchant needs, and personalize your approach. • Build and continuously improve outbound strategies and sequences tailored to different verticals, platforms, and merchant segments. • Lead early discovery conversations to understand a merchant’s business, identify pain points, assess fit, and uncover potential opportunities for Route. • Qualify inbound interest and outbound opportunities, partnering closely with Commercial Account Executives to create a seamless handoff and strong prospect experience. • Develop a deep understanding of the e-commerce ecosystem, Route’s products, and the challenges merchants face throughout the customer journey. • Maintain accurate and timely activity, opportunity, and prospect data in Salesforce to support a healthy, predictable sales pipeline. • Partner with Account Executives, Revenue Operations, Marketing, and other cross-functional teams to improve targeting, messaging, and overall pipeline generation. • Own your performance against monthly pipeline and meeting goals, using coaching, data, and feedback to continuously improve your approach, conversion, and results. What we’re looking for • 1+ year of experience in sales, customer service, retail, hospitality, or another customer-facing, goal-oriented environment • Confidence communicating over the phone and comfort with cold calling in a high-volume outbound environment • Strong verbal and written communication skills, with the ability to engage prospects clearly and professionally • A results-driven mindset with a track record of working toward individual or team goals • Strong organization and attention to detail, including the ability to manage multiple prospects, follow-ups, and priorities • Curiosity about e-commerce, how businesses grow, and the challenges merchants face • A coachable mindset and willingness to apply feedback, experiment with your approach, and continuously improve Nice to have: • Previous experience in a BDR, SDR, or other quota-carrying sales role • Experience in e-commerce, retail, logistics, technology, or SaaS • Familiarity with Shopify, direct-to-consumer brands, or the broader e-commerce ecosystem • Hands-on experience with Salesforce, Gong, SimilarWeb, Clay, Chili Piper, or other sales technology • Experience prospecting or building pipeline within a defined vertical, market, or customer segment Equal opportunity for all Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Total Rewards We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more. Pay Transparency Salary for this role: $55,000 - $60,000 The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.