Implementation Lead

ABOUT NOTO Noto is building the AI-native operating system for after-school businesses — tutoring centers, music schools, sports academies. There are 180,000 of them across the U.S., and most still run on spreadsheets and legacy tools. We're replacing all of it with one modern platform. We're founded by two technical founders — AJ Ding (CEO) and Steve Wang (CTO) — based in NYC, and backed by a $3.8M seed from Base10 Partners and South Park Commons. Revenue and team size have both doubled in the last two months. We're a small team of builders who care about craft, our users, and the small-business owners we serve. Come build with us! [https://app.ashbyhq.com/api/images/user-content/f9cbb205-0c60-416d-9665-7567b61f256a/b3b2712f-5fa3-443e-a282-2339147d3752/karaoke%20with%20carrie%20and%20tpr.jpg]   (The team at karaoke with one of our favorite customers) TEAM BACKGROUND 🤝🏻 AJ Ding https://www.linkedin.com/in/aj-ding-90826856/ (CEO) - Second-time founder and previously built an AI recruiting company https://www.crunchbase.com/organization/hirefly. He was a machine learning engineer and data scientist at Quora, Lyft, & Meta. He studied Statistics at Yale and most importantly, he comes from a family of small business owners. Steve Wang https://www.linkedin.com/in/stevewang223/ (CTO) - Former Head of Engineering at Nitra https://www.nitra.com/ (a16z backed vertical SaaS). He's worked in data science and engineering at Lyft. He studied math at Harvard, and his family is from Canada. LOCATION 📍 - 4 days in-office (Herald Square) - 1 day remote per week - 1 week per quarter work from anywhere - Occasional travel for team off sites and customer visits WORK CULTURE 💼 - High Camaraderie: We are in the trenches together and celebrate our collective success. - Low Ego: We believe in collaboration over hierarchy 🤝. We have a flat decision-making structure—great ideas can come from anywhere. - High Output: Expect an intense, high-growth environment. We invest that time because every week moves the product forward and our users closer to success. This may occasionally include evening work, with weekend availability as needed to support ad-hoc customer needs. - Have Fun: Hackathons in Mexico City 🌮, karaoke with customers, team off-sites. - Growth Mindset: We attend industry events and learn directly from our users. THE ROLE 🎯 As an Implementation Lead, you’ll own the critical first experience our customers have with Noto. You’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams—ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth. RESPONSIBILITIES Customer Onboarding & Implementation - Own end-to-end onboarding for new customers—from kickoff to successful launch - Partner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto - Architect the software to match each business’s workflows and needs - Ensure fast, high-quality implementations that minimize time-to-value Training & Enablement - Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation - Create scalable onboarding materials (guides, videos, templates) - Act as a trusted advisor to help schools adopt best practices Customer Support & Success - Serve as a frontline resource for customer questions and issues during onboarding and beyond - Troubleshoot problems quickly and ensure a high-quality customer experience - Partner with Customer Success to ensure long-term retention and satisfaction Product Feedback & Improvement - Gather and triage customer feedback to identify patterns and product gaps - Collaborate with Product and Engineering to improve onboarding flows and core features - Advocate for the customer while balancing product priorities IDEAL CANDIDATE 💡 - 1-4 years of experience in Customer Success, Implementation, Project Management or similar roles - Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage) - Strong problem-solving and organizational skills—you can bring structure to messy problems - Comfortable working with data (Excel/Google Sheets; SQL is a plus) - Excellent communication skills—you can clearly explain complex workflows to non-technical users - High ownership mindset—you take initiative and see things through end-to-end - Passion for helping small businesses succeed and willingness to engage directly with users Nice to have: - Experience with SaaS onboarding or implementation - Experience working with SMB customers or in education / local services COMPENSATION & PERKS 💰 - Competitive pay and meaningful equity 📈 - Office lunch and a stipend for work-related expenses 🍕 - Company Retreats – Join us for team retreats to bond, recharge, and plan the future together ✈️ - 100% company-paid benefits 🏥 INTERVIEW PROCESS 🧩 1. 15 min behavioral 2. 45 minute take-home customer success exercise 3. Onsite (in NYC) to experience a day in the life WHY WORK WITH US ❤️ - Serve everyday people in local communities and make a large impact in an underserved market - "Y'all are incredible and have made such a difference in my life in ways both professional and personal. I'm grateful and indebted." - Noto Customer 🥰 - Each customer averages over 6 hours of usage / day - Work with a smart, collaborative, ambitious, and caring team - Fast paced environment - High level of ownership - Fun founders + team off-sites 😄 👀 SOUND INTERESTING? Let’s talk. If you’re excited to build from ( almost ) zero to one, own meaningful parts of the stack, and help scale a product loved by educators and creators, we’d love to meet you! ✉️