Business Analyst

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.  We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.  The Role: Are you a passionate problem-solver with a knack for deciphering financial and commercial data to uncover real business impact? Driven by the desire to shape growth strategies through actionable insights? If so, we invite you to join us as a Business Analyst. At Paddle, we are building an analytical culture that empowers every team member to harness data for smarter decision-making. In this role, you will play a pivotal part in driving customer profitability, improving gross margins, and optimizing our cost structures. Working closely with cross-functional teams, you will turn complex financial data into insights that directly influence revenue growth, pricing strategies, and operational efficiency. What you'll do: - Revenue & Pricing Analysis: Evaluate pricing initiatives and commercial strategies, modeling scenarios to help optimize revenue generation and measure business impact. - Profitability & Cost Optimization: Analyze key drivers of customer profitability, margins, and cost of sales to highlight opportunities for efficiency, cost reduction, and growth. - Core Data Analytics: Perform in-depth analytical work to uncover trends, translating complex datasets into clear, practical recommendations—not just buzzwords. - Data Alignment & Infrastructure: Partner with Data Engineering and analytics teams to define requirements and ensure efficient data models are built for commercial and financial reporting. - Dashboards & Reporting: Build, maintain, and enhance BI dashboards and visualisations to ensure critical metrics remain visible, accurate, and actionable across teams. - Cross-Functional Execution: Work alongside stakeholders across Finance, Product, Go-To-Market, and Operations to translate analytical insights into action and track their long-term impact. - Analytics Culture & Process: Advocate for data-informed decision-making across the business, helping refine analytical processes and improving data accuracy over time. We'd love to hear from you if you are: - An Analytical Professional: Proven track record in Data or Business Analysis, ideally within a tech or SaaS environment. Experience in finance, pricing, margin analysis, or payments is a plus. - Technically Proficient: Skilled in SQL, Google Sheets, and BI/visualisation platforms (e.g., Omni, Tableau, Looker, or Power BI). - A Creative Problem-Solver: Possess an inventive, resourceful approach to tackling ambiguous data challenges, embracing tough problems head-on rather than backing down. - A Critical Thinker: Able to break down complex commercial models and translate detailed data into clear, high-impact recommendations. - An Effective Communicator: Skilled at presenting insights clearly to stakeholders across functions and building strong collaborative relationships. - Detail-Oriented & Resilient: Thorough with data accuracy, precise in your calculations, and excited about navigating a dynamic environment with complex challenges. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values - Paddle Together - “None of us, is as smart as all of us” - Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” - Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.