Project Manager

Frontline work keeps the world running. Restaurants, hospitals, schools, nurseries, airlines, stores, emergency services. Together they employ 80% of the global workforce, over 3 billion people, and they're among the hardest businesses anywhere to run. By-the-minute scheduling, HR and payroll make them far more operationally complex than the average office, yet just 1% of venture funding has ever gone to software built for them. Rising costs, wage increases, labour shortages and tighter regulation have made fixing that urgent. Sona is the AI-native workforce management platform for frontline organisations, with agents that match staffing to real demand and take the admin load off managers. That's a $500bn+ market the software industry has mostly walked past. We've raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and opened offices in London, New York, Austin and Lisbon. More on working at Sona here https://www.sona.ai/careers. About the Role As a Project Manager at Sona, you'll own a portfolio of enterprise implementations end to end, working alongside a Solutions Architect on each project. Assignments are based on capacity and fit rather than a fixed team, so you'll work across sectors, hospitality, retail and social care. You'll run implementations of Sona's products (HR, Scheduling, Payroll, LMS & ATS) end to end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers. You'll partner closely with senior stakeholders from our customers and internally across our Commercial, Product and Customer teams. We're a growing business, so you'll also need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication. Responsibilities - Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards. - Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders. - Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery. - Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment. - Produce clear, consistent documentation and status reports, escalating risks where required. - Support our Land and Expand approach by driving strong customer partnerships and early value realisation. - Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction. Requirements - Proven success delivering enterprise software implementation projects on time, within budget and scope. - Excellent communication and stakeholder management skills, including working with C-level executives. - Strong leadership and collaboration skills, able to influence without direct authority. - Strategic thinker with strong risk management, planning and prioritisation capabilities. - Calm, organised and results-driven under pressure, with excellent time management. - Confident in presenting, reporting and managing multiple complex projects simultaneously. - Comfortable using AI in your own workflow, notes, actions, tracking, and able to explain where you'd trust it and where you wouldn't. - Bonus: experience with workforce management or HR software, prior use of Smartsheets, experience managing customers in a frontline or operationally complex industry. We're a hybrid working team you can expect to work 2+ days/week in our London office (Soho), and 2+ days/week on site with customers. Benefits - Salary: £70,000 - £80,000 per annum - Share options - 35 days annual leave (25 days standard plus 10 flexible public holiday days) - Extra day of leave for every year of service - Pension contributions matched up to 5% - Comprehensive health insurance - Enhanced parental leave & pay - Salary sacrifice childcare scheme (Workplace Nursery) - Annual all expenses paid team retreats - The latest Macbook and equipment budget for your home office - Professional development budget - Unlimited free books Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.