Field Service Technician

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. Why Firmus? As an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry and be part of shaping what this industry looks like for decades to come. We are founder-led, not a big corporate. Decisions happen fast, our leaders are accessible, and there's minimum bureaucracy between you and the work. Ownership comes early. Whatever your role, you will have a direct line to outcomes, helping shape how the business grows as we scale nationally across a long-term, large-scale roadmap. Work alongside founders and experts in AI infrastructure, energy systems and next-generation compute. What we build here has impact beyond the business. Our AI Factories are designed to operate as assets to the energy grid to actively strengthen the communities and regions they operate in rather than drawing from them. Considering applying? You don't need a perfect background to join our team. If you're driven and curious, there's a path for you. We back our people to grow into new domains and take on challenges beyond their previous experience. ROLE SUMMARY The Field Service Technician is a hands-on team player who will play a crucial role in ensuring the efficient deployment, operation, maintenance, and repair of our HyperCube systems. The ideal candidate will be responsible for keeping our site operations running smoothly through providing high quality technical support, troubleshooting issues, and maintaining a strong customer relationship while adhering to safety and quality standards. This role requires on-site support and a willingness to tackle various tasks, including maintenance, repair, and manual labour. KEY RESPONSIBILITIES • Equipment Maintenance & Repair: Inspect, maintain, install, and repair mechanical, electrical, computing, and ancillary systems to ensure reliable operation. • Troubleshooting & Fault Resolution: Diagnose and resolve technical issues efficiently, applying practical solutions and escalating when necessary. • Deployment & Commissioning Support: • Assist with computer installations, modifications, and setup under the direction of the site manager. • Support HyperCube fluid handling (fill/drain) and load bank installation/removal during commissioning. • Assist with network cabling and integration into compute systems. • Support site teams during commissioning, testing, and equipment setup. • Operations & Site Management: Perform basic fault-finding, reset circuits/pumps, remove and repair faulty equipment, maintain site cleanliness, and comply with OHS requirements. • Stakeholder Communication: Provide timely updates and technical support to project and operations teams, ensuring smooth collaboration. • Documentation & Reporting: Keep accurate service records, equipment logs, and submit required documentation promptly. • Safety & Compliance: Adhere to safety protocols, maintain PPE, first aid kits, and eyewash stations. • Training & Development: Stay current on equipment, processes, and industry standards through ongoing learning. • Inventory & Quality Control: Maintain tools, spare parts, and equipment inventory; conduct quality checks post-maintenance or repair. SKILLS AND EXPERIENCE • Diploma or equivalent, technical certification, trade qualification. • At least 3 years of relevant experience in a similar role, including hands-on experience with equipment maintenance and repair. • Good problem-solving and communication skills. Proven to be able to work effectively under direction. • Ability to work independently and as part of a team. • Ability to work flexible hours, including evenings and weekends, as this position is part of a 24/7 operating roster. • Must hold an unrestricted driver’s license. • Electrical license (for electrical staff only). • Familiarity with data centre apparatus is a plus. LOCATION & TRAVELING REQUIREMENTS • Based in: Batam, Indonesia • EMPLOYMENT BASIS Full-time DIVERSITY At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.