Head of Revenue Operations

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As the Head of Revenue Operations, you will be the architect of ElevenLabs' commercial operating system - the planning, data, processes, systems, and AI-powered workflows that enable our GTM organization to scale revenue predictably and efficiently. You’ll own the operational foundation across our entire revenue organization, spanning Sales, Marketing, Partnerships, and Customer Success. You’ll work directly with GTM leadership to shape how we plan, measure, and execute our commercial strategy. This is a high ownership role for someone who thrives at the intersection of strategy, data, systems, AI, and execution. You’ll have significant influence over how ElevenLabs scales its revenue organization and will build the infrastructure, operating model, and team required for the next stage of growth. IN THIS ROLE YOU WILL - Own the commercial operating model across Sales, Marketing, Partnerships, and Customer Success, ensuring the organization can scale revenue predictably and efficiently. - Partner with the CEO, CFO, and GTM leadership team on revenue strategy, annual planning, forecasting, organizational design, investment decisions, and long-range growth planning. - Lead territory design, segmentation, quota setting, capacity planning, headcount planning, and GTM productivity across Corporate, Mid-Market, Enterprise, Strategic, and Partnerships. - Establish the operating cadence for the GTM organization, including forecasting, pipeline reviews, business reviews, performance management, and executive reporting. - Build the data, analytics, and systems foundation that gives leadership a trusted view of pipeline, conversion, productivity, attainment, retention, expansion, and revenue efficiency. - Own the evolution of the GTM technology stack, including Salesforce, ensuring systems, data, processes, and workflows scale with the business. - Lead the AI transformation of Revenue Operations, using AI and automation to increase productivity, improve decision-making, eliminate manual work, and fundamentally rethink how GTM teams operate. - Partner across Sales, Marketing, Finance, Legal, Product, and Customer Success to create consistent processes, shared definitions, and strong commercial execution. - Drive continuous improvement across the revenue funnel, from pipeline generation and acquisition through expansion and renewal. - Build and lead a world-class RevOps organization, developing the talent, structure, and capabilities required for ElevenLabs’ next stage of growth. REQUIREMENTS - 10+ years of Revenue Operations, Sales Operations, or related GTM experience, including significant leadership experience in a high-growth SaaS or technology company. - Proven track record of scaling revenue organizations across multiple GTM motions and segments, including Enterprise, Strategic, Mid-Market, and Partnerships. - Deep expertise in revenue planning, forecasting, territory and capacity planning, sales processes, compensation, and GTM performance management. - Strong understanding of usage-based business models and the metrics that drive efficient growth, including pipeline generation, acquisition, expansion, retention, and revenue productivity. - Experience building scalable GTM systems, data infrastructure, and operating processes, with deep familiarity with Salesforce and modern GTM technology. - Demonstrated ability to use AI and automation to increase GTM productivity, improve decision-making, and fundamentally rethink how Revenue Operations operates. - Exceptional analytical and strategic thinking skills, with the ability to translate complex data into clear insights and decisions for executive leadership. - Proven ability to partner with and influence senior executives across Sales, Marketing, Finance, Product, Legal, and Customer Success. - Exceptional leadership and organizational skills, with a track record of building and developing high-performing RevOps teams. - Strong business judgment, bias for action, and comfort operating in a fast-moving, ambiguous environment. LOCATION This role is remote across the US, with the option to work from our San Francisco or New York offices if preferred. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.