HVAC Service Manager

Are You Ready to Lead From the Front?   Glasco Heating & Air Conditioning is seeking a strong, field-driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT.   We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction. If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences — we want to talk to you.   What You’ll Do As our Service Manager, you will serve as a leader, coach, technical authority, and revenue driver for the service department.   Leadership & Team Development Lead, mentor, and hold accountable service technicians to achieve performance and customer satisfaction goals Conduct ride-alongs, field evaluations, and technical training Recruit, interview, and onboard new technicians Run daily huddles, weekly meetings, and 1:1 performance reviews Provide hands-on field support during peak demand Ensure a culture focused on safety, professionalism, and accountability   Operational Oversight Oversee scheduling, dispatch coordination, and technician productivity Review invoices, job documentation, photos, and reports for accuracy and profitability Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency Prepare/review payroll, commissions, and performance incentives Assist in managing inventory and truck stock with warehouse coordination Collaborate with call center and dispatch to maximize opportunity flow Assist with price book updates and ensure profit margins are maintained   Financial & Performance Management Help develop annual budgets and manage departmental expenses Drive revenue growth through coaching and ethical upselling practices Track and report department performance metrics Ensure staffing levels align with seasonal demand   Required Qualifications Must hold a valid Connecticut HVAC license EPA Universal Certification Valid driver’s license with clean driving record Minimum 3–5 years in HVAC supervisory, lead technician, or management role 5–8+ years of hands-on HVAC service experience Strong knowledge of HVAC systems, diagnostics, repairs, duct modifications, and system design Experience reviewing reports, job costing, and technician performance metrics ServiceTitan experience strongly preferred Proficiency with Microsoft Office (Excel, Word) Knowledge of OSHA safety standards Ability to work Saturdays when business demands require Willingness to perform local travel (~25%)   Ideal Background Profiles We encourage candidates with experience as: HVAC Service Manager Service Lead / Lead Technician Technical Field Representative Senior Service Technician with reporting and coaching responsibilities   What We Offer: At Glasco Heating & Air Conditioning, we don’t just offer jobs — we build careers. 401(k) with company match Health, Dental & Vision Insurance Health Savings Account (HSA) Paid Time Off (Vacation, Sick, Personal) Parental Leave Short-Term & Long-Term Disability Company-Paid Life Insurance Ongoing training & professional development Friends & Family Service Discounts Year-round work stability Performance bonuses & commission opportunities   Schedule: Full-time Monday–Friday Saturdays as needed Year-round employment   The Leader We’re Looking For: A licensed CT HVAC professional Confident leading from the field, not just the office Data-driven and comfortable reviewing performance metrics Organized, decisive, and accountable Passionate about developing technicians Focused on customer satisfaction and revenue growth Experienced with ServiceTitan or similar field service software If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we’d love to connect.