Fulfillment Automation Solutions Engineer

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology. As a Fulfillment Automation Solution Engineer, you will be a founding member of FAST, the Fulfillment Automation Solutions Team. FAST’s mandate is to deliver Beacon Platform tools and automation to Beacon’s fulfillment centers and clinical sites, so that forward and reverse logistics and fulfillment flows can scale. You will work closely with Beacon’s Platform and Device Engineering teams as well as fulfillment center employees, partners and customers to design and ship self-serve tools and automation to support efficient and reliable operation of our fulfillment programs. This role is part of Platform Engineering and reports to the Head of Reliability and Security. It is an individual contributor role at the Software Engineer IV (IC4) level that will act as FAST’s first tech lead, helping to set the roadmap, coordinating initiatives, and helping hire and onboard the engineers who join after you. This role does not have direct reports. The role is based in Boston or Chicago, and some travel to fulfillment centers and customer sites around the US is required. Beacon's robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs available located in Boston, New York and Paris. What success looks like: • You regularly visit Beacon’s fulfillment centers, channel partners, and customers to observe and map their workflows first-hand to inform FAST’s roadmap. • You lead design and architecture for FAST’s automation and tooling, weigh implementation tradeoffs using engineering principles and data, and anticipate the long-term impact of those decisions so they translate into outcomes for Beacon, its partners, and customer sites. • You ship Beacon Platform automation for the highest-impact opportunities you uncover, so that Beacon’s forward and reverse fulfillment and logistics flows run reliably and efficiently. • You know everything that goes into a successful, high quality release, from validation and documentation to training and communication, and you work to make adoption of new tools and workflows successful by building repeatable playbooks for onboarding and change management. • You recognize that not all tools should be built from scratch. You weigh building against integrating with the systems warehouses, partners, and sites already use such as warehouse and logistics management systems, enabling them to continue using the tools they’ve already optimized for their workflows while expanding support for Beacon devices and services. • You and your team have taken over intake and triage of fulfillment and device-return issues from the engineers who cover them manually today, with clear runbooks and a tracked backlog of every issue type. • You plan and prioritize your own work and the team’s work, collaborating with key stakeholders. You make reasoned tradeoffs between speed, generalizability and debt, based on the needs of multiple stakeholder teams, and you can explain how FAST’s work affects other teams. • You work across our partner engineering teams, debugging ambiguous problems across systems beyond your team’s purview and turning recurring field issues into root-cause fixes. • You leave the codebase better than you found it by improving structure, test coverage and development tooling. • You coach and mentor other Beaconeers, give actionable feedback that drives improvement, recommend improvements to team practices, and help set timelines and methods for new assignments as team or tech lead. • You measure what matters, such as the number of cases that still need an engineer and time to resolve, or the time it takes to onboard a new site or partner, and use it to decide what to build next. What you will bring: • 5-8 years of professional software engineering experience, including building internal tools, workflow automation or system integrations. • High proficiency in at least one technical area, with a record of writing correct, well-tested code that others can easily understand and maintain. • Experience efficiently debugging and profiling ambiguous problems across systems and codebases, including data pipelines and device or upload workflows. • Experience leading design and architecture for complex projects and systems, and backing up decisions with data. • Experience working across teams and domains, and directly with non-engineering users or external partners, to understand their workflow and ship tools they can use on their own. • Experience coaching and mentoring less experienced engineers, and leading or coordinating the work of others as a team or tech lead. Direct management experience is not required. • Education: Bachelor’s degree in computer science, engineering or a related field, or equivalent practical experience] • Preferred: experience with logistics, warehouse or fulfillment systems, or with returns and reverse-logistics flows. • Preferred: experience in a regulated environment, such as medical devices, where traceability and compliance matter. • Traits and behaviors: curious, biased toward simple solutions, comfortable in a new team where the process is still being defined, a strong written communicator in an async environment, and empathetic to the people who rely on your tools. The base salary range for this role is $170,000 – $190,000. Salary ranges are determined using current market compensation data for this role and adjusted based on experience, skills, and location. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.