Manager, Sourcing - MTO (Jewelry)

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Sourcing Manager, MTO (Jewelry) We are seeking a Sourcing Manager, MTO to own and drive the complete made-to-order workflow for jewelry—from order placement through final customer delivery—ensuring our 3-week fulfillment promise is met reliably, with zero defects and exceptional customer experiences. Reporting to the VP of Sourcing, the ideal candidate will leverage jewelry manufacturing expertise, meticulous operational discipline, real-time visibility into production workflows, and an obsessive commitment to quality and delivery to scale our partnership model and prove that speed, quality, and affordability can coexist. Success in this role means consistently delivering 98%+ on-time delivery, maintaining first-pass yield of ≥98%, achieving zero customer returns attributable to manufacturing defects, building a real-time order tracking system that provides complete visibility from factory to end customer, and enabling Quince to scale jewelry MTO volume while maintaining the highest quality standards. This role offers the opportunity to make a significant impact on our business, build a world-class supply chain partnership, and shape the future of how premium jewelry is made and delivered. Responsibilities • Own end-to-end production planning and scheduling across manufacturing partners; translate demand forecasts into detailed daily/weekly production workflows that meet the 3-week delivery window. • Build and operate a real-time order tracking system with complete visibility from order intake through factory production, QC, packing, shipment, and final customer delivery; ensure ≥98% data accuracy and daily updates. • Establish and maintain quality control standards across manufacturing partners; monitor defect rates, first-pass yield, escalate quality misses immediately. • Serve as primary operational liaison with manufacturing partners and conduct weekly operational reviews covering schedule adherence, quality, delivery performance, capacity, and risk mitigation with domestic and international suppliers. • Coordinate logistics and fulfillment; ensure correct packaging, labeling, and shipment to freight forwarders; track deliveries through final customer receipt and manage any post-delivery issues. • Create daily MTO standup and weekly operational dashboard tracking on-time delivery, defect rates, lead times, inventory levels, and production bottlenecks; provide monthly reporting to leadership. • Monitor and respond to production risks in real-time; flag orders at risk of missing the 3-week window within 24 hours; drive rapid problem-solving across manufacturing, quality, and logistics. Qualifications Required: • Minimum 5 years of jewelry manufacturing experience, including direct exposure to Jewelry manufacturing, quality control, and production management processes. • Proven track record of managing production workflows, schedules, and timelines in jewelry or related manufacturing environments, with experience delivering on accelerated timelines. • Direct experience tracking orders and managing fulfillment from factory through shipping and customer delivery (end-to-end visibility and accountability). • Demonstrated ability to manage quality control, defect tracking, root-cause analysis, and corrective action closure in a production environment. • Strong experience coordinating with manufacturing partners or managing supplier relationships in production-critical roles; comfort with cross-partner communication and escalation. • Strong Excel/Google Sheets skills and experience building or managing production tracking systems (ERP, MES, custom dashboards); ability to learn new software tools quickly. • Strong analytical and problem-solving skills; comfort with data-driven decisions and identifying process improvements from operational metrics. • Exceptional written and verbal communication; ability to create clear, actionable reports and escalation summaries for multiple stakeholders. • Obsessive attention to detail; defects and missed deadlines are intolerable to you; you catch problems before they reach customers. • Calm under pressure; ability to manage competing priorities and operational escalations with composure and rapid decision-making. • Collaborative and relationship-oriented; you build strong partnerships with manufacturing teams, quality leads, logistics partners, and cross-functional stakeholders. • Experience working cross-functionally with merchandising, sourcing, and production teams All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $92,000—$138,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.