Staff Technical Program Manager, Cloud Availability

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe is looking for a Senior Technical Program Manager to own program execution for cloud availability — the maintenance windows, host patching, network switch upgrades, and incident management work that keeps our GPU infrastructure running reliably for customers. This role sits with an engineering team that manages system uptime and infrastructure SLAs and has not historically worked with a TPM function, so the right candidate earns credibility through technical depth and execution rigor rather than process alone. You'll drive planning and execution of maintenance windows that balance minimal customer disruption against critical hardware and firmware updates, coordinate cross-functional response during major incidents, and build the lightweight frameworks that bring predictability to an operationally complex environment. This is a hands-on, individual-contributor role for someone who wants to be personally in the room for incident calls and switch upgrade planning, not managing from a dashboard What You’ll Be Working On: - Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates. - Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments. - Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does. - Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus escalate. - Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process. - Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today. - AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work. - Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through technical fluency in maintenance workflows and incident processes, not through imposed process What You’ll Bring to the Team: - Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. - 2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments. - Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems. - Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments. - Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies. - Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to escalate versus solve directly. - Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples. - Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders Bonus Points: - Direct experience in GPU or accelerated-computing cloud infrastructure environments. - Prior experience partnering with Customer Success or customer-facing teams during infrastructure upgrades. - Exposure to designing incident management or maintenance window frameworks from scratch, rather than operating within an existing one. - Experience navigating pushback from senior technical leaders without formal authority. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation: Compensation will be paid in the range of $200,000-$240,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.