Deployment & Logistics Manager

Reports to: Director of Operations Location: Boston area, on-site at our HQ and warehouse in Charlestown, MA, with occasional travel to store locations ABOUT EYEBOT Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s Charlestown neighborhood and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered. If you are passionate about solving big problems and building the future of vision care, we would love to hear from you. ABOUT THE ROLE Eyebot places vision-screening kiosks in retail and healthcare locations across the U.S. This role keeps every deployment on track, from site readiness and kiosk prep at HQ to delivery and handoff at the partner location. You'll coordinate shipments, schedules, and vendors so every kiosk arrives on time, undamaged, and ready to install. You'll also build the processes and checklists that let us deploy at higher volume without losing quality. This is a hands-on role for someone who is extremely organized, calm under shifting timelines, and happiest when every detail is buttoned up. A TYPICAL WEEK MIGHT INCLUDE - Getting quotes from freight carriers and booking delivery of several kiosks to stores across the country - Conducting a site assessment by running a video call with a store manager to check where the kiosk will go and test the store's internet connection - Updating the deployment calendar after a partner moves an install date, and letting everyone affected know - Packing and staging kiosks at our warehouse with the engineering and manufacturing team - Following up on a shipment that's running late, or filing a claim for a damaged delivery WHAT YOU'LL OWN - Shipping kiosks to stores - Get quotes from and book freight carriers, including less-than-truckload (LTL), white-glove delivery, and dedicated trucks when several stores in one region launch together - Confirm delivery dates with each store and line them up with our install and training schedule - Track every shipment from our warehouse to the store, and keep internal teams and partners updated on any changes - Document kiosk condition during shipping, prevent damage, and manage claims when something goes wrong - Ship smaller packages such as parts, accessories, and returns - Own relationships with various shippers so that we can deliver on various shipping requests - Making sure stores are ready - Run remote store assessments with store staff: video walkthroughs, internet connectivity tests, and photo review of the proposed location - Check each store against our requirements for space, power, internet connectivity, and lighting, and flag problems early - Schedule an in-person visit or a local technician when a remote assessment isn't enough - Scheduling and coordination - Maintain the master calendar of upcoming kiosk launches, including shipments, installs, and staff training - Work with our sales and operations teams early so upcoming launches have realistic timelines - Coordinate with engineering on when kiosks will be built, tested, packed, and ready to ship - Help plan travel for the team members who install kiosks and train store staff - When necessary schedule third party technician to be onsite to assist with an install - Warehouse and inventory - Receive, track, and stage kiosks, parts, and accessories at our Charlestown warehouse - Help keep inventory records accurate and up to date - Improving how we work - Create and maintain checklists, shipping procedures, and vendor contact lists - After each launch, review what went well and what didn't, and update our processes - Find ways to lower shipping costs and shorten delivery times WHAT SUCCESS LOOKS LIKE - Kiosks arrive on time, undamaged, and ready to install - Our team and our partners always know where each launch stands - Store readiness issues are caught before a kiosk ships, not after it arrives - Shipping costs are tracked and trending down - Warehouse inventory is accurate and up to date - Our launch process is clear and repeatable, and doesn't depend on any one person WHAT WE'RE LOOKING FOR - 2–5+ years of experience in shipping, logistics, fulfillment, or operations coordination - Exceptionally organized, with strong attention to detail and follow-through - Experience working with freight carriers, ideally shipping large, heavy, or fragile items (LTL or white-glove) - Clear, professional communicator with coworkers, partners, and vendors - Comfortable managing several timelines at once and adjusting quickly when plans change - Strong with spreadsheets and tracking tools, and quick to learn new systems - Hands-on and comfortable working in a warehouse, including helping pack and stage kiosks for shipment; this role involves occasionally lifting up to 50 lbs - Experience with retail store rollouts, hardware installs, or a startup is a plus