Customer Success Manager

About us Corner Health is rebuilding primary care by helping Nurse Practitioners (NPs) start and scale their own independent practices. Our AI-native operating system handles everything from billing and insurance to patient communication and clinical workflows, giving providers more time to do what matters most: care for patients. In the past year, we’ve become the fastest-growing primary care network in Arizona and Washington, supporting more than 70 provider-owned practices and over 35,000 patient visits. Corner Health was founded by Lava Sunder and Anne Gifford and has raised $32.5M from Oak HC/FT, First Round Capital, Zigg Capital, and the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac, and more. About the Role At Corner Health, we’re building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology. This is a completely new model of care. Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works. That foundation creates a unique opportunity. When patients trust their provider and keep coming back in-person, there’s a wide surface area for growth, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about unlocking that. As the Customer Success Manager, you’ll own the end-to-end process of launching new nurse practitioner practices on the Corner Health platform. What you’ll work on • Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients. • • Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch. • Conduct launch readiness checks and troubleshoot issues before go-live. • Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email. • Coordinate with credentialing, billing, and operations teams to ensure pre-launch checklist is complete. • Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers. • Refine the launch playbook: Document and identify bottlenecks and build repeatable processes. • Coordinate with credentialing, billing, and operations teams: You will ensure all pre-launch requirements are met on time. • Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication • Report on launch metrics: Time to first appointment, credentialing cycle time, early appointment volume and flag at-risk launches. This is a high-ownership, 0-to-1 role. If you thrive in ambiguity, love wearing multiple hats, and want to make a real impact in healthcare without corporate bureaucracy, this is for you. What you’re like • You're empathetic and emotionally intelligent, able to steady first-time practice owners through the uncertainty of launching a business. • You have a high degree of autonomy and the ability to scale from 10 to 1000. • You’re excited to work directly with providers. • You have 1–3 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator. • You're a natural project manager who can track 20+ launches at different stages without dropping details • You're comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs). • You thrive in fast-moving, early-stage environments where processes are still being built. • You're energized by checking things off a list and making sure nothing falls through the cracks • You thrive on a team and are naturally collaborative. • You enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA. What would set you apart • You’re excited by the idea of creating more independent medical providers. • You’re excited about emerging wellness trends, but bring a thoughtful, evidence-driven approach. • You've managed onboarding, implementation, or launch workflows in a healthcare or health-tech setting • You’ve built or scaled something from 0→1 (product, brand, channel, or company). • You care deeply about building something patients actually trust. • You have experience with clinic operations, telehealth workflows, EHR integrations, or building internal tools for small teams. • You have familiarity with credentialing, insurance paneling, or practice setup logistics Benefits • Competitive salary & equity compensation • Top-tier health and dental • Health & wellness stipend • Eligible to participate in company-sponsored 401(k) plan What we're like You’re joining an early-stage company - it’s important to learn more about what we’re like! We're a small team with high ownership and high autonomy. We are motivated by the providers we get to know, and the patient lives we impact. We love celebrating when one of our providers hits a patient growth milestone, when we see a stellar review written by a patient who finally feels listened to, or when we ship a quick feature request that a provider has (our fastest time from request → live was 12 minutes!) We use best-in-class tools to move fast and punch above our weight, and the work we do has a direct, tangible impact on people's health and lives, and we feel that every day. Lastly - one of our team values is "Life is short - it's OK to laugh". Whether it's late-night team dinners, mini golf, or just jamming on new ideas for our providers - we work hard and have fun doing it. Corner Health is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.