Additive Manufacturing Service Supervisor

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies. Join us and help push the boundaries of what can be built. Purpose As a Service Supervisor, you will lead a team of Service Specialists, and Lead Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of Additive Manufacturing (AM) systems. You will own day-to-day service operations, improve equipment availability and reliability, develop technical talent, and establish the operational discipline required to support consistent, high-quality production. This is a highly visible, hands-on leadership role for someone who thrives in high-reliability, procedure-driven environments and knows how to build teams, establish standards, solve complex technical problems, and continuously improve performance. The Role Own Service Operations • Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support. • Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities. • Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures. • Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments. • Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions. • Monitor and maintain spare parts inventory, escalating potential shortages before they happen. Build & Lead a High-Performance Team • Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations. • Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct. • Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training. • Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles. • Provide timely performance feedback and hold team members accountable for execution, attendance, documentation, safety, and adherence to established standards. Drive Service Discipline • Establish and reinforce standardized maintenance, troubleshooting, calibration, documentation, and service practices. • Ensure consistent execution across shifts, technicians, and equipment. • Maintain rigorous standards for preventive maintenance, equipment documentation, calibration, work instructions, and technical records. • Identify gaps in procedures, training, tooling, spare parts, and service processes and partner with Engineering and other functions to close them. • Promote a culture where technicians understand not only what to do, but why it matters to equipment reliability, product quality, and production performance. Improve Equipment Reliability & Utilization • Improve equipment availability, reliability, service response, maintenance effectiveness, and overall equipment utilization. • Use equipment performance, downtime, maintenance, and production data to identify constraints and opportunities for improvement. • Establish and execute a pipeline of service and reliability improvement initiatives with measurable results. • Evaluate equipment modifications, component upgrades, spare parts strategies, tooling, and maintenance approaches based on operational impact and long-term reliability. • Partner with Engineering and technical teams to support equipment installations, commissioning, relocations, upgrades, and integration of new additive manufacturing systems. Solve Complex Technical Problems • Lead structured problem solving across equipment, controls, electrical, mechanical, optical, automation, and process-related issues. • Coordinate Service Specialists, Lead Service Specialists, Engineering, Quality, Production, and external suppliers as required to resolve complex or high-priority equipment issues. • Drive root-cause analysis and corrective and preventive actions that improve long-term equipment reliability and performance. • Translate lessons learned into improved maintenance practices, procedures, standards, and training. • Ensure significant equipment issues and recurring failures are escalated appropriately and tracked through resolution. Drive Safety, Quality & Continuous Improvement • Establish a culture of safety, accountability, technical excellence, and continuous improvement across the AM Service team. • Partner with Production, Manufacturing Engineering, Controls, Quality, and other cross-functional teams to resolve operational risks and improve manufacturing performance. • Provide leadership with visibility into equipment condition, downtime, staffing, technical risks, resource requirements, and improvement opportunities. • Use data and structured problem solving to improve service effectiveness, reduce downtime, and support manufacturing goals. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls Leadership Profile • Proven leadership in high-reliability, high-accountability manufacturing or technical environments. • Demonstrated ability to build teams, establish standards, develop technical talent, and deliver results under pressure. • Experience managing employee performance, providing feedback, and holding teams accountable for safety, quality, and execution. • High ownership mindset with a bias toward action, accountability, and continuous improvement. Operational & Technical Experience • Experience leading maintenance, service, manufacturing, or technical operations in a complex automated environment. • Significant hands-on experience troubleshooting and maintaining complex manufacturing equipment. • Experience with mechanical, electrical, automation, machine controls, and system-level troubleshooting. • Experience managing risk, driving root-cause resolution, and improving equipment reliability. • Experience with procedure-driven execution, preventive maintenance, technical qualification, or similar structured programs. • Hands-on experience with Additive Manufacturing technology, equipment, and processes in a factory environment. Execution Skills • Strong analytical and problem-solving ability. • Ability to prioritize competing demands, allocate resources, and make sound operational decisions in a fast-paced production environment. • Comfortable operating both on the floor and at the systems level. • Effective communicator across technical, operational, and leadership teams. • Ability to interpret electrical schematics, mechanical drawings, control architectures, and technical documentation. • Demonstrated commitment to safety, disciplined execution, and continuous improvement. • Ability to lawfully access information and technology that is subject to US export controls. Preferred Qualifications • Experience supervising maintenance, service, engineering, or technical teams in an automated manufacturing environment. • Experience with metal or other Additive Manufacturing processes and equipment, including large format LPBF printers. • Experience with laser-based systems, optics, precision motion systems, robotics, automation, PLCs, industrial controls, or industrial networks. • Experience developing or managing preventive and predictive maintenance programs. • Experience using equipment performance and maintenance metrics to drive reliability and operational improvements. • Experience leading root-cause analysis and corrective/preventive action activities. • Experience with workforce planning, staffing, scheduling, overtime management, or shift operations. • Experience developing technical training, qualification programs, or standardized work practices. • Experience in aerospace, automotive, defense, or other highly regulated manufacturing environments. • Experience working within AS9100, IATF 16949, or similar quality management systems. Work Environment • Performed in a manufacturing environment with exposure to noise, machinery, and industrial equipment. • Requires frequent standing, walking, bending, reaching, and hands-on interaction with manufacturing and maintenance equipment. • Must be able to lift up to 30 lbs. independently as required to perform service and repair activities. • May involve crouching, climbing, confined spaces, or working around operating machinery. • PPE, including but not limited to safety glasses, hearing protection, gloves, and other required protective equipment, must be worn in accordance with company and site requirements. • May occasionally require extended or weekend hours to support production requirements, equipment recovery, or critical maintenance activities. • This role operates in a fast-paced, high-mix manufacturing environment where priorities can shift rapidly based on equipment performance, production requirements, engineering changes, supply chain constraints, and program milestones. • The environment demands tight cross-functional collaboration with Production, Manufacturing Engineering, Controls, Quality, Supply Chain, and other technical teams to ensure daily service execution aligns with production and program requirements. • Success in this environment requires hands-on engagement on the shop floor, strong technical and systems knowledge, and the ability to anticipate and resolve equipment and staffing risks before they impact key deliverables. • The culture emphasizes proactive communication, data-driven decision making, accountability, and continuous improvement while maintaining high standards for safety, quality, equipment reliability, and production performance. Pay Range $116,420—$160,080 USD What We Offer: • Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions. • Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. • Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. • Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. • Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual o…