Forward Deployed Operator

WindBorne Systems is supercharging weather forecasts with a unique proprietary data source: a global constellation of next-generation smart weather balloons targeting the most critical atmospheric data. We design, manufacture, and operate our own balloons, using the data they collect to generate otherwise unattainable weather intelligence. Our mission is to eliminate weather uncertainty, and in the process help humanity adapt to climate change, be that predicting hurricanes or speeding the adoption of renewables. We are building a future in which the planet is instrumented by thousands of our microballoons, eliminating gaps in our understanding of the planet and giving people and businesses the information they need to make critical decisions. The constellation team keeps our fleet flying and decides where it goes. Day to day, most of our work centers on the 1% of edge cases—the novel, the weird, the unpredictable—and serves two functions: it's a testing ground where edge cases surface bugs and validate new capabilities, and it's forward-deployed customer work where new features get demoed to and studied directly with customers in a hands-on way. It's an unusually wide surface area, and we're hiring someone to own a meaningful slice of it. RESPONSIBILITIES You'll own end-to-end operational performance across a rotating set of projects. In a givenmonth, you might: - Run point on a military exercise — coordinating with engineering on tech readiness, manufacturing on hardware volume, and the Flight Control team on in-flight priorities ,then closing the loop with the customer on results - Coordinate the operational rollout of new hardware, like ocean sensing buoys or radio ground stations - Identify recurring bugs that affect performance constellation-wide - Oversee our constellation’s response to a newly-appeared tropical storm – gathering the most interesting data while ensuring avoidance of other meteorological aircraft in the region, creating visualizations of our findings and communicating them to others - Travel all over the world to carry out unusual operations – whether that’s slogging through a swamp in Alabama to recover a balloon, or setting up a temporary launch site on an island in rural Scotland The work varies widely. Some weeks you're heads-down on documentation and tooling; other weeks you're trying to shepherd a cluster of twenty balloons across the Pacific. Most weeks are somewhere in between. ‍ SKILLS AND QUALIFICATIONS - When a procedure doesn't exist, you write it instead of waiting to be told it's your job. You like keeping a lot of balls in the air, and you’re ready to dive into anything that needs to be done. - Genuine curiosity about how the world works. The job involves balloons, atmospheric science, radio, airspace, and defense tech — you don't need a background in any of these, but you should find them interesting enough to want to learn. - You can sit across from a customer who's never encountered our tech, and help them understand and trust the operations you’ve carried out. The constellation team is the part of ops that is in itself a product, and it matters how we present ourselves and communicate with external collaborators. - Comfort with uncertainty and shifting priorities. Procedures evolve, hardware changes, customers reprioritize. You're someone who finds this energizing rather than exhausting. BENEFITS - 401(k) - Dental insurance - Health insurance - Vision insurance - Unlimited PTO - Stock Option Plan - Office food and beverages ‍ SALARY - $90K–$120K We are considering a range of backgrounds and experience levels for this position and adjust our offers accordingly to be competitive with market rates. LOCATION 1600 Bridge Parkway, Redwood Shores, CA. In person required.