Full Cycle Customer Success Manager (CSM)

About Boostly Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our gamified, behavioral-based marketing experiences deliver 10x higher engagement rates than traditional marketing, generating an average return of $10 for every $1 our restaurant partners invest. Recently securing $22M in Series A funding led by PeakSpan Capital, we’re accelerating our mission to transform how restaurants connect with their customers. Our team combines industry expertise with cutting-edge technology to deliver solutions that truly move the needle for hardworking restaurant owners. Our Core Values: COOK, WIN, GROW - 👨‍🍳 COOK: We bring passion, accountability, and bias for action every day - 🏆 WIN: We're competitive, results-driven, and celebrate shared success - 🌱 GROW: We embrace learning and help each other reach new heights The Role As a Customer Success Manager at Boostly, you’ll be the champion for our restaurant partners, ensuring they maximize their ROI and achieve transformational results through our platform. You’ll manage a portfolio of restaurant accounts, driving adoption, retention, and expansion while serving as their trusted advisor in the ever-evolving world of customer engagement and digital marketing. What You’ll Do: - Onboarding execution: Structured, consistent, expectation setting from the beginning of the lifecycle of an account - Drive restaurant success by managing 200+ restaurant accounts, ensuring each achieves their target ROI of $10+ for every $1 invested in Boostly - Master our platform to guide restaurants through onboarding, campaign optimization, and advanced feature adoption to maximize engagement and revenue - Scale retention and growth by maintaining 100%+ net revenue retention while identifying expansion opportunities and upsell potential within your portfolio - Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and ensure product-market fit What We’re Looking For Must-Haves: - 3-5 years of experience in customer success, account management, or client services, preferably in B2B SaaS - Proven track record of managing client portfolios with strong retention rates and expansion metrics - Experience with customer onboarding, training, and driving platform adoption - Exceptional de-escalation and concern resolution skills. You must be able to think on your feet and provide creative solutions that gains the customer’s buy-in. - Strong analytical skills with ability to interpret campaign performance data and provide actionable insights - Excellent communication skills with ability to translate technical concepts into business value for restaurant owners - Ability to work on-site in our Lehi office 4-5 days per week Nice-to-Haves: - Experience in restaurant technology, hospitality, or food service industry - Background with SMS marketing, customer engagement platforms, or marketing automation - Experience working with SMB accounts, extra plus for restaurant owners, franchisees, or multi-unit operators - Previous success in high-growth startup or Series A customer success environments What Makes You Successful Here: - Ownership mindset - You take initiative and drive results without waiting for direction - Growth mentality - You thrive in a fast-paced, scaling environment where priorities can shift quickly - Data-driven approach - You make decisions based on insights and measurable outcomes - Collaborative spirit - You work seamlessly across teams to achieve shared goals - AI-pilled - You actively leverage AI in ways that make you more efficient and effective Why You’ll Love Working at Boostly Impact & Growth: - See your work directly contribute to millions in incremental revenue for restaurant owners - Be part of a Series A company with strong investor backing and clear path to scale - Opportunity for rapid growth personally and professionally Culture & Environment: - Work alongside SaaS industry veterans who understand the space deeply - Regular team gatherings and company-wide celebrations of wins - Direct access to leadership and transparent communication at all levels Compensation & Benefits: - Competitive salary with equity participation in our growth story - Generous PTO policy and company holidays - On-site gym and other amenities - 401k with 3.5% company match - Comprehensive medical, dental, vision, and group life insurance benefits (including HSA options w/ company contributions) Our Commitment to You At Boostly, we believe diverse perspectives make us stronger. We’re committed to building an inclusive team where everyone can do their best work. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. Ready to Join Us? If you’re excited about helping restaurant owners succeed while building something meaningful at a high-growth company, we’d love to hear from you.