Project Manager, Enterprise Merchandise - West

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Project Manager - Enterprise Merchandise This team covers our customers in PST therefore must be based in one of the following states: California, Washington, Oregon, or Nevada. As a Project Manager, you will be the operational backbone of our enterprise sales process. You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience. Working alongside the West Coast-based sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction. Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince. Responsibilities • Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution • Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous • Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams • Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible • Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience • Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made Qualifications Required: • 2+ years of experience in project management, operations, or vendor management • Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred) • Proficiency in Google Workspace • Experience managing internal and external stakeholders with distinct approaches • Self-starter comfortable working in a fast-paced environment • Extremely detail-oriented with ability to operate with a sense of urgency • Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint Preferred: • Customer experience or customer-facing background (email-based support, retail customer service, or account coordination) • Exposure to apparel, decoration, manufacturing, or promotional products industry All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $65,000—$75,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.