Revenue Operations Manager

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role As Revenue Operations Manager, you’ll help AlayaCare strengthen the systems and processes that enable teams to support providers and improve outcomes for clients and families. Reporting to the Director, Revenue Operations, you’ll own the vision, architecture, and evolution of HubSpot and the broader go-to-market technology ecosystem. You’ll partner with Sales, Marketing, Customer Success, Finance, Legal, and other teams to simplify revenue processes, improve handoffs, and turn business needs into sustainable system solutions. This is a hands-on builder and advisor role, combining process redesign, workflow architecture, cross-functional problem-solving, and responsible AI-enabled automation. What You’ll Do GTM Systems Ownership • Own the vision, architecture, and evolution of our HubSpot platform and the broader GTM systems ecosystem. • Own and optimize the GTM technology stack, including HubSpot and supporting Revenue Operations tools. • Design thoughtful, maintainable system architecture that minimizes operational overhead, reduces technical debt, and proactively accounts for edge cases before they become operational issues. Process Redefinition & Optimization • Act as a process owner, not just a systems administrator: proactively identify where existing sales, marketing, and customer lifecycle processes are inefficient, manual, or no longer fit how the business operates today. • Redesign core revenue processes (lead-to-opportunity, quote-to-cash, renewals, handoffs between teams) with a bias toward simplification and translate the redesigned process into the system configuration that supports it. • Establish documentation, governance, and change-management practices so process and system changes are adopted consistently rather than living as tribal knowledge. Cross-Functional Partnership • Partner closely with Sales, Marketing, Customer Success, Finance, Legal, and other cross-functional stakeholders to understand business needs and translate them into scalable system and process solutions. • Serve as a trusted advisor to cross-functional leaders, balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority. • Support enablement on new systems, workflows, and process changes as they roll out, in partnership with Revenue Enablement. AI Fluency & Automation • Bring strong AI fluency to the role: identify opportunities to build AI agents and automations that remove manual work from sales and revenue processes. • Evaluate and pilot AI-driven tools within the GTM stack (e.g., AI-assisted lead routing, data enrichment, forecasting support, agent-based workflows) and assess them for scalability and risk before wider rollout. What You’ll Bring to the Team • Bachelor’s degree in Data, Finance, Statistics, Business, or a related field, or equivalent experience. • 4-6 years of experience in Revenue Operations, Sales Operations, or related go-to-market operations. • Hands-on expertise with HubSpot or an equivalent customer relationship management platform. • Demonstrated experience designing and optimizing revenue processes and workflows. • Ability to translate business requirements into effective system configurations. • Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. • Strong stakeholder management and communication skills, with experience influencing cross-functional leaders. • Working knowledge of AI tools and experience applying them to improve the quality, efficiency, or impact of your work. • Experience with marketing automation and business intelligence tools is an asset. • Experience with AI-enabled workflows or automation is an asset. Location and Work Model This role is based in Toronto. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. AI at Work At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment. Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter • Equity in a well-funded, scaling company. • Comprehensive health benefits, telemedicine, and lifestyle spending accounts. • Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. At AlayaCare, we consider a range of factors when determining compensation, including skills, qualifications, experience, and market data. These factors may cause compensation to vary. The expected hiring range is what we reasonably anticipate offering for this position at the time of posting. AlayaCare offers a comprehensive benefits program, which may include medical, dental, wellness, life insurance, equity participation, paid parental leave top up, and paid time off. This expected hiring range applies only to candidates hired to perform work in Ontario. This role represents an existing vacancy at AlayaCare. AlayaCare uses artificial intelligence enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our hiring teams. Expected Hiring Range $90,000—$125,000 CAD