IT System Support Specialist

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration. We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking individuals passionate about tackling challenges and are driven by execution.  Ready to come find your playground? Together, we can help shape the endless possibilities of AI.  Location: Hybrid, in the office Three (3) Days a week at our Bangalore, India HQ Location IT Systems Support Specialist (Contract) What You'll Do As an IT Systems Support Specialist at d-Matrix, you'll support our end users and keep our IT infrastructure running smoothly. You'll administer our Microsoft 365 tenant, support macOS and Windows laptops, manage wireless networks, and help ensure the security and reliability of our systems. This is a 1-year, onsite contract role (40 hours/week) supporting our APAC offices and users — onsite in Bengaluru, with remote/shared support for our Sydney, Australia and Belgrade teams. - Manage new-hire onboarding for our India and Australia offices, including M365 account creation, laptop procurement, and deployment - Troubleshoot and resolve IT and cybersecurity issues reported by team members, escalating as needed for timely resolution - Keep office equipment running smoothly — printers, video conferencing systems (TVs, tablets, cameras), and related peripherals - Support IT projects and initiatives, including software upgrades and system migrations - Document IT processes, procedures, and configurations to keep documentation accurate and current - Stay current on emerging technologies and industry best practices to continuously improve our IT infrastructure What You'll Bring - 2-3+ years of experience in an office IT environment, ideally at a technology company - Experience administering Microsoft 365, including Entra, Exchange, SharePoint, and Teams - Strong troubleshooting skills across macOS, Windows, laptop hardware, and wireless networking - Strong written and verbal English communication skills, with the ability to work effectively across all levels of the organization - Highly organized, with the ability to self-prioritize and work independently with minimal supervision Preferred - Experience with JAMF Pro, Intune, or similar MDM platforms - Familiarity administering a managed wireless network (e.g., Unifi, Meraki) - Experience using Jira and Confluence Equal Opportunity Employment Policy d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day. d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.