Post Closing Coordinator

Who We Are Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. THE ELEVATOR PITCH… As a Post Closing Coordinator, you will play a crucial role in swiftly delivering closed loans to investors. The loans delivered must meet investor guidelines at first pass as a result of your ability to integrate package requirements from various stakeholders including Tomo team members and third parties (e.g. settlement agents, MERS, warehouse banks, interim servicing etc.).The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job. WHAT YOU'LL DO: - Review and verify closed loan packages to ensure that the loans are accurate, complete and compliant and in alignment with industry guidelines - Deliver appropriate post close paperwork to warehouse lending partners - Communicate with and task Mortgage Loan Officers, Processors, Closers, Settlement Agents and other counterparties to obtain missing information and documentation for the closed loan package prior to investor delivery - Responsible to communicate effectively with Loan Officers, Processors and Closers when tasked to contact the customer in relation to identified suspense items - Swiftly resolve any suspense items identified by the investor - Stack and image loan packages to industry and investor standards - Meet shipping expiration deadlines; coordinate with Secondary Marketing if an expiration date cannot be met prior to commitment expiration date - Register/transfer mortgages in the MERS system - Run UCDs - Review and reconcile purchase advice details in Tomo systems - Manage a pipeline to get collateral from title to deliver to warehouse banks - Contribute to continuous improvement of the current post-closing process and help identify patterns and processes that may improve upstream business practices - Ensure files are compliant and regulator review/exam ready before archiving the file - Ensure any initial payments are collected on the loan when a payment is due in advance of investor loan purchase and subsequent servicing transfer - Generate Loan Boarding and Transfer reports from LOS and upload to Willow system for “Welcome” and “Goodbye" letters WHAT MAKES YOU A GREAT FIT: - High School diploma or equivalency degree - 2+ years of related experience - Experience with high volume data entry/validation - Knowledge of mortgage banking industry and loan delivery concepts - Understanding of investor, agency, state and federal requirements for loan delivery - Demonstrated skill in monitoring and overseeing loan production pipeline - Demonstrated experience researching information, problem solving, and making solid business decisions - Experience working in a fast paced and changing environment - Experience reporting, analyzing, interpreting, and critical thinking - Experience of fostering relationships within Tomo and with 3rd Parties - Strong attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to deadline - Ability to work from our NYC office WHAT’S IN IT FOR YOU? - Career growth: Multiple paths within Tomo, including elite operational roles - Competitive compensation and benefits - Equity ownership: All teammates receive stock options - Coaching and mentorship: Build a foundation for a career in operations LOCATION This role will be based in our NYC office on a hybrid schedule: Mon-Wed on-site, and Thurs/Fri remote optional. Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to): - Equity Ownership: All teammates receive stock options—we win together - Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered - Work-life balance and a generous paid time off policy - In order to support teammates who become parents, Tomo Mortgage provides paid parental leave - 401(k) retirement plan