Account Manager, SMB

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻 📝 OVERVIEW The SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth. Employment: - Salary: - OTE Remuneration: £78,000 (incl Pension) - Base Salary: £54,600 (incl Pension) - Commission: £23,400 (incl Pension) ABOUT SITEMATE: Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world. Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records. With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture. Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site. We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.   Life at Sitemate At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.   Our Core Values Our core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’. Our values are designed to help us determine if an already great person, will be a great fit at Sitemate. - Handle with Care: Handle with thought and care, decisions are considered and consciously delivered - Everything Engineered: Everything engineered, intentional, planned and systematic - Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all - Fast Tracked: Fast, incremental, and constant delivery of change - High Vis: A high visibility, transparent and 
open environment - Rain, Hail or Shine: Show up for your team, your customers and yourself Learn more about our values: - Read: - On Sitemate's Values, Culture and DNA https://sitemate.com/au/blog/on-sitemates-values-culture-and-dna/ - Listen: - Unleashing your Zilla https://open.spotify.com/episode/4opVlp1JP7pnoKc5x6pZqZ - On scaling Sitemate, diversity, and culture https://open.spotify.com/episode/2dC9gsDQRH8IKBgylSZisV WHAT WE OFFER - Competitive, performance-based remuneration - Equity options - own a piece of what you’re helping to build - 25 days paid annual leave, plus sick, carer’s, and compassionate leave - Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) - Learning & Development - professional growth budget and transparent career plans - Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources - Laptop and home office setup budget - Flexible work - a hybrid rhythm, with 2 to 3 days in office, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year - Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions - London office perks - large private outdoor terrace, on-site showers & bike storage, surrounded by cafés, galleries & vibrant nightlife in the heart of Shoreditch and a 5-minute walk to Old Street tube EQUAL OPPORTUNITY We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.   Learn More About Sitemate 🎧 Podcasts - 2026: CRO Lance Hodgson - on why the built world is jumping straight to AI and what that changes https://open.spotify.com/episode/3FmGd8G95ZfGBfv3XIdU5x?si=910a9dc029234378&nd=1&dlsi=36f922f07fb44516 - 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture https://open.spotify.com/episode/2dC9gsDQRH8IKBgylSZisV - 2022: CTO Tim Bray - on building quality features that solve real customer problems https://open.spotify.com/episode/7geTCUHFxZUKZ8Yrae4iR7 💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate https://sitemate.com/au/resources/careers/people-of-sitemate/ ⭐ Read what our customers say: G2 Crowd https://www.g2.com/products/dashpivot/reviews, Trust Radius https://www.trustradius.com/products/dashpivot-by-sitemate/reviews 🎥 Team Offsites: 2022 https://sitemate.atlassian.net/wiki/spaces/HOR/pages/3087761409, 2023 https://sitemate.atlassian.net/wiki/spaces/HOR/pages/3087761409, 2024, https://sitemate.atlassian.net/wiki/spaces/HOR/pages/30877614092025 https://www.youtube.com/watch?v=NyAzozsK0zg 🔧 DAY-TO-DAY - Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases. - Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities. - Manage renewal cycles end-to-end, including pricing, negotiation, and contracting. - Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness. - Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities. - Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities. - Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption. ⚡ CHALLENGES - Balancing a relatively high-volume portfolio (200 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities. - "Hunting" and prioritising within 200 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready. - Navigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors. - Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals. ✅ WHO THIS ROLE IS FOR - Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value. - A proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders. - Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results. 🚫 WHO THIS ROLE IS NOT FOR - Someone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales. - Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities. - Anyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects. 🎯 SKILLS & TOOLS Must Have: - Strong prioritisation and time management - Experience in SaaS sales environment - Growth mindset: Can receive feedback and change behaviour - Great collaborator. Easy to work with and iterate ideas with Nice to Have: - Built world landscape knowledge & experience Essential Tools: - Salesforce - Microsoft Office Suite Bonus Tools: - Front - Slack - Loom PLEASE Note: - We hire directly and don’t work with agencies