Staff Software Engineer, Quality & Reliability

BuildOps is looking for a Staff Software Engineer to set and drive our company-wide technical strategy for building, shipping, and operating reliable software. This is a high-impact, cross-functional role for an engineer who sees quality and reliability as properties of the entire system—not as a final testing phase or the responsibility of a separate team. You will work across engineering, product, infrastructure, and customer-facing organizations to identify systemic risks, establish architectural standards, and create platform capabilities that make safe, dependable delivery the default. You will influence how teams design systems, validate changes, observe production behavior, manage risk, and learn from failures. Your work will span architecture, developer tooling, release safety, observability, resilience, testability, and engineering practices. The specific solutions will evolve as you identify the highest-leverage opportunities. Product engineering teams at BuildOps own the quality and testing of their features. Your role is not to test their work for them. You will establish the technical direction, paved roads, systems, and standards that enable every team to deliver reliable software with greater confidence and speed. What You Will Do • Define and drive BuildOps' technical strategy for engineering quality, production reliability, and safe software delivery. • Identify systemic sources of customer-impacting failures and lead cross-team initiatives that address root causes rather than individual symptoms. • Establish architectural principles, engineering standards, and paved roads that make reliable system design and safe delivery easier by default. • Partner with engineering teams during system and product design to improve resilience, operability, testability, and failure isolation before implementation begins. • Build or guide the development of shared platform capabilities for release safety, automated validation, production feedback, test data, environment management, and developer self-service. • Advance BuildOps' observability strategy so teams can understand system behavior, detect regressions quickly, diagnose failures, and make informed reliability investments. • Improve how we validate interactions across services, data boundaries, financial workflows, and other business-critical systems. • Define meaningful measures of quality and reliability, then use them to identify priorities and demonstrate improvements in customer and engineering outcomes. • Lead technical programs that span multiple teams and organizations, aligning stakeholders and driving decisions without relying on direct authority. • Mentor engineers and technical leaders, raising the organization's ability to reason about risk, reliability, and quality throughout the software lifecycle. • Evaluate BuildOps' existing practices and technology objectively, evolving or replacing them when they no longer meet our needs. What Success Looks Like Success in this role is measured by durable improvements in outcomes, not by the number of alerts, dashboards, tests, or frameworks created. Examples include: • Fewer customer-impacting defects and recurring classes of production failures. • Greater release confidence and a lower change-failure rate. • Faster detection, diagnosis, and recovery when failures occur. • Shorter, more reliable feedback loops for engineers making changes. • Clearer ownership and better visibility into the health of critical systems and workflows. • Increased engineering velocity without sacrificing safety or reliability. • Broad adoption of shared practices and platform capabilities without creating a centralized quality bottleneck. What We Look For • Significant software engineering experience, including operating at Staff or equivalent scope on ambiguous, cross-cutting technical problems. • A track record of leading multi-team initiatives that improved production reliability, software delivery, platform capabilities, or engineering effectiveness. • Strong systems thinking and the ability to connect architecture, data integrity, operational behavior, developer workflows, and customer impact. • Experience designing and operating distributed systems in a cloud environment such as AWS. • Strong software design and programming skills in TypeScript, Java, or another relevant language. • Experience with several of the following: observability, resilience engineering, CI/CD, release safety, automated validation, developer platforms, testability, performance engineering, or incident learning. • The ability to define useful engineering measures while avoiding metrics that reward activity without improving outcomes. • Demonstrated success influencing architecture and engineering practices across teams that do not report to you. • Strong written and verbal communication, including the ability to explain technical risks, tradeoffs, and strategy to engineering, product, and business stakeholders. • A practical approach that balances long-term direction with incremental improvements that deliver value quickly. Who You Are • You think in systems and look for leverage across organizational and technical boundaries. • You are energized by ambiguous problems whose solutions require architecture, implementation, influence, and organizational change. • You challenge assumptions and distinguish underlying causes from visible symptoms. • You enable teams rather than becoming a gatekeeper or permanent dependency. • You are comfortable moving between long-term technical strategy and hands-on implementation when necessary. • You build credibility through sound judgment, clear communication, and measurable results. • You care deeply about the experience of both our customers and the engineers building for them. Compensation: $172,000 - $229,000 base salary + annual bonus + meaningful equity What we offer: • Generous equity grant, become an owner in our company! • A comprehensive benefits package • Flexible PTO and hybrid work schedules • One-time work-from-home allowance • Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days • Company events and team-building activities, both in-person and virtual • Fast-paced, collaborative, and dynamic work environment • Opportunities for growth and career advancement • Chance to work with cutting-edge technology and innovative solutions • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows. About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀 BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws. BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and fraud@buildops.com. 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