Chief of Staff

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members globally and rapidly growing • Over $300 million raised in funding • 3,000 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As the Chief of Staff, you will act as a strategic partner and right hand to the Regional CEO for Tide India and the SVP of Member Operations UK/Europe. You will collaborate closely with top management to understand business objectives, identify opportunities, and develop strategic plans. You will be instrumental in driving key initiatives, optimising operational efficiency, and ensuring the smooth execution of strategic priorities across the Tide Member Operations function. SOME OF THE THINGS YOU WILL BE DOING Strategic Partnership & Execution • Work directly with the Regional CEO and SVP to define and execute the Member Operations strategy. • Translate strategic objectives into actionable plans and initiatives, and monitor progress to ensure timely delivery. • Conduct research and analysis to support key business decisions and special projects. • Prepare presentations and reports for leadership meetings, executive leadership, and other key stakeholders. • Act as a local lead for the MOPS teams based of Hyderabad Member Journey Improvements & Root Cause Analysis • Identify critical customer journeys that impact experience and efficiency, and conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies. • Conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies. • Partner with Ops, Product, and Training teams to implement sustainable fixes, acting as a central point of contact for cross-functional initiatives to ensure alignment. • Establish metrics to measure impact, ensuring a structured feedback loop for continuous enhancement. Operational Excellence & Planning • Create and chair Steering Groups to drive senior decision-making, and manage the rhythm of the business including weekly/monthly team steercos and business reviews. • Act as a central point of contact for cross-functional initiatives, ensuring alignment and clear communication between teams. • Identify and drive process improvements to enhance operational efficiency and productivity. • Oversee the operational budget for the Member Operations function. Communications & Stakeholder Management • Facilitate effective communication across the Member Operations leadership team and with other departments. • Draft internal and external communications on behalf of the Regional CEO/ SVP of MOPS UK&EU. • Act as a trusted advisor and liaison between the Regional CEO / SVP of MOPS UK&EU and team leaders, ensuring alignment and resolving conflicts. WHAT WE ARE LOOKING FOR: You are a strategic and analytical thinker: • Experience with a demonstrable track record of delivering complex, cross-functional projects or programmes in technology organisations • Proven track record of supporting senior leaders in a fast-paced environment. • You possess strong analytical skills and can translate complex data into clear, actionable insights. • You are comfortable working with ambiguity and can quickly adapt to new priorities. You are an exceptional communicator and collaborator: • You have excellent written and verbal communication skills. • Excellent interpersonal and stakeholder management skills, with the ability to build relationships with both the most junior and most senior people. • You are highly organised and can manage multiple projects simultaneously. You are operationally minded: • You understand the intricacies of a large-scale operations function. • You are proactive and resourceful, with a strong ability to problem-solve independently. WHAT YOU’LL GET IN RETURN: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our new Hybrid working model & Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get: • Competitive salary • Health Insurance, with a proactive focus on mental and physical wellbeing • Employee Assistance Programme • 12 casual & 15 Privilege leaves • We invest in your development with professional L&D budget per year • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution • Spacious office in Hitechcity with all day snacks • 24 hours paid volunteering time off per year • Hybrid working • Sabbatical leave TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.