Junior IT Specialist

Position Overview | We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization. Key responsibilities| Helpdesk & End-User Support • Provide Tier 1–2 technical support for hardware, software, and SaaS applications • Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals • Support operating systems (Windows, macOS, Linux) and productivity tools • Document issues, resolutions, and procedures in the ticketing system Cloud & Systems Administration • Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….) • Manage user access, permissions, and identity services (e.g., Google SSO, IAM) • Assist with cloud-based backups, monitoring, and security best practices • Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc. Networking • Monitor network performance and resolve connectivity issues • Assist with network security controls and access management IT Asset Management • Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning) • Maintain accurate asset inventory records and ensure compliance • Coordinate device provisioning, replacements, and returns • Support onboarding and offboarding processes Security & Compliance • Follow IT security policies and best practices • Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM) • Support audits and compliance requirements as needed Qualifications | • Bachelor's degree in computer science or • 4+ years provided support in the form of Linux\Windows\Mac OS architecture • Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems) • SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO) • Understanding of system and application integration, as well automation engineering • Able to work off hours for maintenance and projects • Periodic travel to other offices to help support staff.