Commercial Account Executive (Chicago)

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need We’re seeking a relationship-focused Account Executive to manage and expand a portfolio of named accounts. This role blends customer retention with strategic growth, requiring a consultative seller who can drive renewals and upsells while identifying new opportunities within existing customers and partners. The ideal candidate brings strong relationship management, negotiation, and cross-functional collaboration skills, along with the resilience to navigate complex sales cycles. This particular role requires candidates to be located in preferably Chicago, IL but can be located in Indiana, Wisconsin, Minnesota, Iowa or Michigan. What You'll Do • Meet or exceed assigned revenue and expansion targets across a portfolio of existing customer accounts. • Develop and execute account plans focused on retention, adoption, and expansion. • Manage the full sales cycle from prospecting through negotiation and deal closure. • Build strong relationships with customer stakeholders and decision makers. • Leverage partners to maximize penetration and scale within your target market. • Identify opportunities for cross-selling and upselling additional products or services. • Partner with customer success, technical, and support teams to ensure positive customer outcomes. • Maintain accurate forecasting and account activity tracking in Salesforce. • Monitor customer usage and business objectives to proactively identify growth opportunities. • Coordinate internal resources to support customer initiatives and technical needs. • Advocate for the customer internally and ensure alignment with company capabilities. • Maintain long-term account health and customer satisfaction. What You Bring • Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) • 4+ years of experience in account management, sales, customer success, or a related client-facing role • Proven track record of meeting or exceeding revenue, retention, or expansion targets • Experience managing a portfolio of customer accounts in a B2B environment • Familiarity with CRM tools such as Salesforce or similar systems • Demonstrated ability to identify and close upsell and cross-sell opportunities • Experience developing and executing account growth strategies or account plans • Strong stakeholder management skills, including experience working with senior decision-makers • Ability to build trust and maintain long-term customer relationships • Willingness to travel 25% within your territory as required. • Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. • Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated OTE is $160,000 – $200,000 on a 50/50 base/variable split. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.