Technical Product Support Specialist

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide. Our Product Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything https://bubble.io/app-gallery on Bubble, and our community is living proof. Mailead https://bubble.io/showcase/mailead grew a $10K investment into a $2M valuation, and Faceless.video http://Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps https://bubble.io/customers. Why Join Bubble Now? The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment. About the team: Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges. In addition to providing support, we serve as a strategic partner to the rest of the company — escalating platform bugs to our Engineering team, flagging user feedback to our Product team, and supporting new product feature launches alongside our Marketing team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow into specialized focus areas throughout the broader Support/Success org and beyond, including sales, product, marketing, and engineering. About the role: As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you. As a Technical Product Support Specialist, you will: - Become an expert in all things Bubble — our product, users, and company - Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team - For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly - For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution. In some cases, you may also be empowered to propose AI-assisted code fixes. - Host live office hours with early users to unblock early challenges and enable Bubble best practices. - Analyze and optimize our tools, documentation, and processes to improve and help scale our operations - Collaborate with other teams to improve our users’ overall experience with Bubble. For example, many team members become Success Partners to the Product team to relay user instincts and insights throughout the product lifecycle. About you: - You’re a high achieving recent college graduate, that meets our requirements listed below. - You’re excited to jump start your career in tech by joining a fast growing startup. - You’re motivated, a quicker learner, and you enjoy problem solving. - You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business. Requirements: - Embodies Bubble’s values https://bubble.io/values - Exhibits an investigative mindset, high attention to detail, and aptitude for learning - Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment - Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently - Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code. - Willing to work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift - Can commute to our NYC office regularly If this sounds like you, we’d love to hear from you! We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble is $79,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand. Location: For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Benefits: In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation: Our benefits include, but are not limited to: - Comprehensive health coverage - 401(k) matching - Wellness and work enablement stipends - Generous PTO - A Sabbatical program Join us! Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community https://jobs.ashbyhq.com/bubble/form/bubble-talent-community!