Director of Business Process Excellence

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job Reporting directly to the Chief Strategy Officer, the Director of Business Process Excellence improves how work moves across Omnidian’s teams to reduce cost, delays, and rework while maintaining service quality. This individual contributor establishes enterprise process architecture, standards, and governance, and personally leads prioritized cross-functional improvement initiatives. You will partner across Go-To-Market, Operations, Field Services, and Technology to map workflows, analyze performance data, facilitate cross-functional redesign sessions, and define business system requirements. What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Enterprise Process Architecture & Optimization (30%) • End-to-End Value Stream Ownership: Own enterprise process architecture and standards, and lead the design and optimization of prioritized end-to-end workflows across business functions and core systems, in partnership with functional owners across US and Australian operations. • Hands-On Process Discovery: Lead current-state baselining initiatives, working directly in the details to identify handoff friction, cycle-time lag, rework drivers, and capacity constraints across priority operational streams. • Target Future-State Design: Architect and deploy Target Operating Models, streamlined workflows, and business requirement specifications that eliminate redundant steps and automate optimized processes. • Commercial Alignment: Partner continuously with Product Leadership to ensure operational process designs support commercialized product profitability and client service commitments. Core Operations Re-Architecture & Upstream Integration (30%) • Core Operations Re-Architecture: Partner directly with Operations and Field Service leadership to re-architect high-friction value streams—including diagnostic triage, technician dispatch protocols, schedule density, and back-office handoffs to drive operational cost efficiencies. • Upstream Process Integration: Trace operational workflows upstream into Go-To-Market, Lead-to-Quote, contracting structures, pricing rules, and sales-to-onboarding handoffs to isolate and resolve root-cause friction at inception. • Global Business Transformation: Lead process baselining and workflow integration to support global platform migrations, system integrations, and regional expansions. Collaborative Capability Model & Functional SME Partnership (25%) • Functional Process Lead Coordination: Partner with and coordinate designated process talent embedded across functional departments, establishing a unified foundation for enterprise process standards without disrupting daily line execution. • Co-Design with Functional Owners: Establish standardized process mapping standards, workflow notation, and documentation templates, working as a senior technical architect alongside functional SMEs and team leads who co-create detailed operating procedures. • Capability Development: Coach and embed structured process engineering and continuous improvement methodologies across cross-functional teams to elevate overall organizational capability. Governance, Enterprise Guardrails & Systems Alignment (15%) • Recommend & Design Operating Model: Provide technical architecture, objective data, and process design recommendations, operating in a "Recommend & Design" capacity while functional leaders maintain ultimate decision-making authority over SOP adoption within their teams. • Independent Enterprise Guardrail: Evaluate cross-functional handoffs, challenge localized sub-optimization, and ensure local functional designs serve the broader enterprise value stream. • Executive Alignment & Mediation: Surface objective value-stream data, bottleneck metrics, and trade-off recommendations to executive leadership when cross-functional misalignments require enterprise resolution. • Business Architecture Requirements: Define business architecture and technical system requirements for enterprise software, ensuring technology automates optimized workflows rather than digitizing operational complexity. • Technology & IT Translation: Partner closely with Technology and IT leadership to translate recommended target-state process designs into clear platform configuration specifications. Who You Are • Strategic lead and active practitioner capable of constructively challenging senior executives while directly executing detailed work. • Systems thinker who views end-to-end workflows holistically to eliminate root-cause friction at inception. • Collaborative facilitator adept at aligning matrixed teams and driving co-design models without direct line authority. • Data-driven decision maker who surfaces bottleneck metrics and trade-off recommendations to guide executive alignment. Experience You’ll Need • Experience: Minimum 8–10+ years of progressive experience in enterprise process engineering, value stream mapping, operational excellence, or management consulting, with a proven track record of re-architecting complex cross-functional operations. • Certifications: Certified Lean Six Sigma Black Belt (or Master Black Belt / equivalent formal continuous improvement pedigree) required. • Technical & Platform Expertise: Deep experience integrating business operational workflows into major enterprise software platforms (such as CRM and Field Service Management tools). • Industry Familiarity: Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments strongly preferred. • Cross-Functional Influence & Execution: Proven ability to act as both a strategic lead and an active practitioner—possessing the gravitas and executive presence to constructively challenge senior leaders (SVP/VP/C-suite) and align matrixed teams, alongside the drive to directly execute detailed process work. • Education: Bachelor’s degree in Engineering, Operations Management, Systems Engineering, or a technical/quantitative field required; advanced degree or MBA preferred. Experience That’s a Plus • Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments. • Advanced degree or MBA. • Proven track record supporting global operations, regional expansions, or platform migrations. Logistics • We are unable to provide sponsorship for this role, now or in the future • Most of our roles offer the opportunity to work remotely • If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year Work-Life & Culture • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story! Grow with Us • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. • Internal candidates: Check out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply. • We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. Privacy California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/   Diversity and Inclusion We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.   Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.   We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.