Software Technician

10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott. As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map! Introduction We are looking for a motivated, detail-oriented Software Technician to join our team. In this role, you will be responsible for machine bring-up of our manicure robots, taking each machine from freshly built to fully operational using tools our team has built in-house. You'll combine software setup, networking, and hardware support to make sure each robot is ready to be deployed at customer locations. This is an on-site role at our headquarters in Burlington, MA. If you enjoy working with computers and electronics and are excited about robotics, this is a great first step into the industry. What You'll Do • Perform machine bring-up on new robots, getting each one configured, connected, and ready for deployment • Use our internal tools to install software, run setup steps, and verify that each machine works as expected • Connect to robots remotely using SSH and other remote access tools • Assist with hardware work, including connecting components, checking cables, and helping diagnose hardware issues • Follow written procedures and checklists carefully and consistently • Document your work clearly, including setup results, issues found, and steps taken to fix them • Shift between tasks as priorities change throughout the day What You Have Education • High school diploma or equivalent required • A diploma from a technical or vocational high school program, or an associate's degree in IT, electronics, or a related technical field, is preferred Experience • Hands-on experience setting up, troubleshooting, or repairing computers, electronics, or other technology • Experience in a tech support, electronics repair, or IT help desk role (such as retail tech support or computer repair) is a plus • Experience working with robots or robotic systems is a plus • Basic batch or shell scripting experience is a plus, not a requirement • Exposure to SSH and remote access tools Skills & Competencies • Comfortable with computers beyond everyday use, such as installing software, changing settings, and troubleshooting problems • Some exposure to the command line, SSH, or remote access tools, or a strong interest in learning them • Basic understanding of networking, such as IP addresses, Wi-Fi, and connecting devices to a network • Ability to follow detailed instructions accurately • Strong documentation habits, so others can follow what you did • Ability to switch tasks on the fly and stay organized when priorities change • Ability to lift up to 50 lbs and work hands-on with robots and equipment in a lab or production environment At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team. Salary Range $45,000—$50,000 USD We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Thank you for considering 10Beauty!