Billing Implementation Manager

ABOUT AUGUST HEALTH At August Health, our mission is to empower the essential work of caring for our elders. We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence. Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents. At August, we strive to live our values each day, in every interaction with our customers and with each other. - Be responsible – leave things better than you found them - Take ownership – be decisive and take action - Be ambitious – build something great - Keep an open mindset – communicate candidly and welcome new ideas - Be humble – celebrate each others’ successes and learn from our mistakes - Stay positive – assume best intent ABOUT THE ROLE: Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we’re building product-specific expertise across our team—and we’re looking for a Billing Implementation Manager to lead customers through one of the most operationally critical transitions they’ll make. Billing at August is a modern, intuitive solution that helps communities streamline their invoicing and payment processes, reduce errors, and improve financial transparency for operators and families alike. In this role, you’ll play a key role in shaping the customer experience, building scalable processes, and helping senior living communities unlock real value from day one. WHAT YOU’LL DO: - Drive the end-to-end implementation of August’s Billing product, taking customers from initial discovery through go-live, stabilizing early use, and preparing them for a seamless handoff to Customer Success. - Own the accuracy and quality of each Billing implementation by configuring the product correctly, establishing strong workflows, and ensuring communities are set up for long-term success. - Serve as the product expert for Billing—helping customers navigate setup, integrations, and adoption while continuously improving how we implement Billing at scale. - Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams. - Manage multiple complex Billing implementations simultaneously, balancing customer needs, timelines, dependencies, and competing priorities while maintaining the accuracy and attention to detail required for successful financial workflows. - Provide strategic feedback to Product and Engineering, translating implementation experience, customer workflows, and recurring patterns into insights that help shape the future of Billing. - Lead training and launch sessions that build confidence and drive adoption with both back-office and community teams. - Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale. - Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience. THE IDEAL CANDIDATE - 3+ years of experience in a customer-facing role, ideally in Customer Success, Implementation, or a similar function - Strong financial literacy, with experience in billing, accounting, business office management, revenue cycle management, or another finance-related discipline - Experience in healthcare or senior living operations is a plus, but not required—we can teach the industry; you bring the financial aptitude - A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes - Excited to build and improve processes, create scalable tools, and bring structure to new products, features, and implementation challenges - Excellent written and verbal communication skills, with the ability to explain financial concepts clearly to non-financial stakeholders - Comfortable operating with both process and ambiguity, with the judgment to follow established implementation practices while recognizing when a customer or situation requires a different approach ABOUT OUR TEAM Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients. Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living. We offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.