Senior Technical Account Manager

WHAT TO EXPECT Heron Power is a startup company building cutting-edge power electronics for the 21st-century grid. We aim to debottleneck the growth of electricity generation and consumption with scalable, innovative, and less costly hardware solutions, accelerating the electrification of everything. Our first focus goal is to build better converters (inverters & rectifiers) to connect large-scale renewables, storage, and loads to the grid. Heron Power’s leadership team is made up of seasoned veterans who have designed and shipped gigawatts of power conversion products over the past decade. We understand that no one individual knows everything. We will all learn a lot together and from each other. We strive to build a collaborative, enriching environment conducive to personal, technical, and career growth. You can expect to work in a dynamic and collaborative environment, driven by first principles engineering, solving difficult problems.   JOB OVERVIEW Heron is hiring its first Senior Technical Account Manager/Sales Engineer. You'll work directly with the Sales team to turn customer needs into winning solutions built on the Heron Link, our MVAC-interface power electronics platform, which is typically paired with an energy storage solution. You'll help shape product concepts, design solutions for specific customer sites, and put together proposals. As the first hire in Sales Engineering, you'll help build the function and have plenty of room to grow with it.   HOW YOU WILL CONTRIBUTE - Partner with Sales to qualify opportunities and define product concepts around customer needs - Act as the technical lead with customers on calls, site visits and design reviews - Develop site-specific designs covering system sizing, storage configuration, single-lines and layouts - Pull together technical proposals, pricing inputs and responses to RFPs and RFIs - Bring customer feedback to engineering and product so offerings keep improving - Build the tools, templates and processes the Sales Engineering team will scale on   WHAT YOU WILL BRING We have a short list of must-have requirements. We prioritize a strong grip on first principles, hands-on skills, and a sense of initiative. Domain-specific knowledge and experience will help determine the career level for each hire.   MUST-HAVE REQUIREMENTS - Degree in engineering or a technical field; EE, power systems or power electronics preferred, ME or CS considered - 1-3 years of hands-on work with energy products (EVs, ESS, power electronics or utility) in design, test, support, sales engineering or manufacturing - Working knowledge of AC power systems, including voltage levels, transformers and grid interconnection basics - Ability to explain technical tradeoffs clearly to both customers and engineers - Strong modeling and analysis skills, coding language and/or Excel - Comfort owning ambiguous problems in a fast-moving startup NICE-TO-HAVES - Experience with MV equipment, BESS, or utility-scale solar or storage projects - Prior customer-facing technical role such as Technical Account Management, sales engineering, applications engineering or field support - Familiarity with interconnection processes, utility requirements, or standards like IEEE 1547 and IEEE 2800 - Experience building proposals, system designs or single-line diagrams - Experience at a utility or with distribution system modeling If you are passionate about technology and enjoy working in a fast-paced environment, we would love to hear from you. Join us in accelerating the electrification of everything at Heron Power. Heron Power provides competitive compensation (salary and equity) and benefits. The salary for this role ranges from $120,000 to $150,000 per year.