Creator Productivity Associate

Our Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com. Your Role at impact.com: As a Creator Productivity Associate, you’ll be the engine driving our creator ecosystem forward, supporting the vital work of connecting brands with impactful creators. This is a high-energy associate role for someone eager to learn the ropes of creator partnerships, acting as a supportive resource for creators and internal teams alike. You won’t just manage workflows; you’ll help shape positive creator experiences by removing operational friction, providing critical performance visibility, and ensuring our partners feel supported every step of the way as our marketplace continues to scale. What You'll Do: • Support the Partner Journey: Actively assist with end-to-end in-platform workflows, guiding creators through program applications, facilitating the administrative side of contract processes, and helping track content deliverables to ensure successful partnerships. • Drive Engagement & Outreach: Play a key role in creator outreach campaigns by researching potential partners, managing communication waves, and applying optimization strategies—such as crafting fitting subject lines and optimal email scheduling—to boost engagement and open rates. • Coordinate Support & Resolution: Collaborate cross-functionally with teams such as Creator Relations, Customer Solutions, and Technical Services, triage issues, and ensure timely, helpful support ticket resolution for our creators. • Analyze & Report on Performance: Assist in producing periodic performance reports that deliver clear data on creator activity and marketplace status, supporting optimization and strategic planning for internal teams. • Stay Curious & Informed: Keep a pulse on current influencer market trends, emerging social platforms, and impact.com product updates to continuously find new ways to improve creator support and outcomes. What You Have: • Passion for Partnerships: 1-2 years of experience or a strong demonstrable interest in influencer marketing, affiliate marketing, social media advertising, or creator/talent partnerships. • Platform Curiosity: Familiarity with influencer or marketing SaaS platforms; hands-on experience with impact.com is a plus, but not required. • Organized Mindset: Foundational project management and organizational skills, with the ability to learn to prioritize multiple workflows in a dynamic environment. • Clear Communicator: Thoughtful, written, and verbal communication skills, comfortable engaging professionally with internal stakeholders, creators, and agencies. • Data-Comfortable: A willingness and comfort working with performance data and marketing analytics tools (e.g., impact.com, Gemini AI) to help find and communicate insights. • Team-Oriented Spirit: A collaborative, solutions-oriented mindset and a desire to learn and thrive in a fast-paced, global environment Benefits: • Hybrid, Casual work environment • Unlimited PTO policy • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both • Training & Development • Learning the advanced partnership automation products • Medical Aid and Provident Fund • Group schemes with Discovery & Bonitas for medical aid • Group scheme with Momentum for provident fund • Restricted Stock Units • 3-year vesting schedule pending Board approval • Internet Allowance • Fitness club fee reimbursements • Technology Stipened • Primary Caregiver Leave • Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #Li-Hybrid_CapeTown