Product Manager

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.   Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.   The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview   Join Fresha as a Product Manager, reporting directly to the Head of Product, and play a key role in driving innovation and growth across our platform. You will own the strategy and roadmap for a set of core product areas, working closely with cross-functional teams to deliver impactful, high-quality solutions! Our product organisation is structured into three core tribes: Money, Growth, and Performance. Product Managers are aligned to a tribe based on their experience, business priorities, and where they can have the greatest impact. This is an exciting opportunity for someone with a strong foundation in product management who wants to shape meaningful product experiences within a fast-growing, global company. This role is well suited to someone who thrives in a fast-paced and evolving environment, enjoys working autonomously, embraces challenges, and is motivated to make a real impact. What You Will Be Doing • Partner with internal stakeholders, including executives and cross-functional teams, to align product strategy with company goals. • Communicate product vision, roadmap, and outcomes clearly, fostering transparency and strong collaboration across teams. • Conduct market and user research to inform product direction and identify opportunities. • Develop and own a clear, forward-thinking product strategy aligned with business objectives and customer needs. • Define and prioritise the product roadmap, balancing short-term delivery with long-term value. • Lead end-to-end product development, from ideation through to launch and continuous iteration. • Collaborate closely with engineering, design, marketing, and operations to define and deliver effective product solutions. • Continuously improve user journeys and experiences across key areas of the product. • Monitor and optimise key performance metrics such as engagement, satisfaction, and business impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office 5 days per week. What we are looking for • Experience: 3+ years of product management experience, ideally within a digital product or SaaS environment. • Data-driven mindset: Strong analytical skills, with the ability to use data and insights to inform decisions. • Communication: Excellent communication and stakeholder management skills, with the ability to influence across teams and levels. • Customer focus: Passion for understanding user needs and delivering intuitive, high-quality experiences. • Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving priorities. • Collaboration: A hands-on team player who is happy to support where needed. • Product delivery: Proven experience delivering software products or features end-to-end. • Ways of working: Familiarity with agile methodologies and iterative product development. This is an exciting opportunity to shape the sales workflows at Fresha, delivering innovative solutions that drive business growth and improve the experience for partners and their clients. Interview Process • Screening call - Video-call with a member from the Talent Team - 30mins • 1st Stage - Video-call with Hiring Manager - 45 mins • 2nd/Final Stage - In-person presentation with Hiring Team - 60mins We aim to complete the interview process and provide feedback within two weeks. Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline. About Fresha Fresha is the world's leading marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 110,000 businesses and 450,000 professionals using the platform, Fresha has processed more than 1 billion appointments to date.   Headquartered in London, UK, Fresha operates across 12 global offices spanning North America, EMEA, and APAC. Fresha enables consumers to discover, book, and pay for beauty and wellness appointments with local businesses via its marketplace. For beauty and wellness professionals, Fresha provides an all-in-one, subscription-free platform for managing their operations, offering intuitive software and financial technology solutions.   The Fresha ecosystem equips businesses with everything they need to thrive, including tools for appointment scheduling, point-of-sale, client management, marketing automation, loyalty programs, product inventory, and team management. Through its consumer marketplace, Fresha unlocks new revenue opportunities for partner businesses by leveraging the power of online bookings and automated marketing. Advanced integrations with platforms like Instagram, Facebook, and Google further amplify its reach, helping businesses connect with new customers and grow their revenue. Inclusive workforce   At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.   We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.   We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.   If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.