Senior Analyst, Sales Operations

Hi, we're Oscar. We're hiring a Senior Analyst, Sales Operations to join our Sales Operations Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: Senior Analyst, Growth Operations will work on the Oscar Growth Operations team to support and optimize Oscar's sales channels and partnerships. You will report into the Manager, Sales Operations. Work Location: This position is based in our New York, NY office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $79,488 - $104,328 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Manage implementations and onboarding operations with key distribution partners to enable them to sell and enroll Oscar products • Identify and resolve gaps within our sales processes and develop recommendations on how to improve efficiency of our various sales channels • Provide advanced support on complex escalations and work across the organization to identify root causes and manage resolution • Be subject matter expert for staff members across Sales, Operations, and Marketing, and contribute to cross-functional projects across the organization • Monitor key operational metrics and keep management informed of trends and insights • Compliance with all applicable laws and regulations • Other duties as assigned Requirements: • 3+ years of experience in an operations role, or other relevant experience • 3+ years of experience working on projects with a team-based approach • Experience using basic SQL queries to pull data from databases Bonus points: • Experience working with CRMs and sales operations solutions (Salesforce, Zendesk) • Experience working within healthcare or insurance industries This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.