Senior Safety Coordinator

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Senior Safety Coordinator We’re looking for a Senior Safety Coordinator to join our QRC1 returns team. This is a senior individual contributor role for someone who has already run safety on a floor and is ready to own the harder, higher-consequence work: workers’ compensation case management, the site’s high risk standards, OSHA recordkeeping, and audit record governance. Reporting to the Workplace Safety Manager, you will be the site’s subject matter expert on regulatory recordkeeping and injury case management, represent safety in Daily Business Review, facilitate the Weekly Safety Review Board, and lead continuous improvement projects that reduce risk rather than just document it. You will also serve as a mentor and escalation point for Safety Coordinators. This role suits someone who wants ownership, is comfortable holding operations leadership accountable, and can move between the floor and the file cabinet with equal credibility. Responsibilities • Own end-to-end workers’ compensation case management for the site: first report of injury, claim intake, documentation, coordination with the third-party administrator and occupational health providers, and claim closure. • Manage modified duty and return-to-work programs, including restriction tracking, accommodation placement, and regular check-ins with injured associates and their Area Managers. • Serve as the site owner for the high risk standards — including powered industrial trucks (PIT), lockout/tagout, working at height, energized equipment, material handling, and trailer/dock operations — driving program compliance, training verification, and corrective action closure. • Own the accuracy, completeness, and timeliness of OSHA 300, 300A, and 301 forms, and multi-year retention. • Build and maintain the site’s audit record management system: audit schedules, completion tracking, evidence retention, corrective action documentation, and inspection readiness. • Attend and participate in Daily Business Review as the safety representative, surfacing incidents, emerging risk, open corrective actions, and case status to operations leadership. • Lead incident investigations and root cause analysis on serious injuries, high-potential near misses, and repeat findings; write the investigation report and verify corrective actions are effective. • Own individual safety projects and continuous improvement initiatives from problem definition through baseline data, implementation, measurement, and standardization. • Conduct and audit safety training including PIT, TDR, and Yard; verify certification status and drive compliance in partnership with the operations team. • Partner with Area Managers and Operations leadership to reinforce safety accountability on the floor, and coach Safety Coordinators on investigation quality, audit rigor, and associate engagement. • Drive measurable improvements across site safety metrics (Physical Compliance Audits, Shift Safety Score, Audit timely completion, Safety Observations, TRIR, and claim duration). • Respond to first aid needs, support emergency response procedures, and perform additional duties as required to support a safe and compliant work environment. Qualifications Required: • 4-6 years of progressive experience in workplace safety, preferably in a warehouse, fulfillment, returns, or manufacturing environment. • OSHA 30 General Industry Certification. • Demonstrated hands-on experience managing workers’ compensation claims and return-to-work programs. • Working knowledge of OSHA recordkeeping requirements (29 CFR 1904) and direct experience maintaining OSHA 300, 300A, and 301 forms. • Experience owning safety programs and corrective action systems independently, not just executing tasks assigned by others. • Proven ability to facilitate meetings with operations leadership and hold cross-functional owners accountable to commitments. • Strong written communication skills; able to produce investigation reports, program documentation, and executive-level summaries. • Excellent interpersonal skills with the ability to engage credibly with associates, Area Managers, and senior leadership. • Ability to work a flexible schedule, including weekends, nights, and/or holidays as needed. • Proficiency in Microsoft Office (Word, Excel, Outlook) or Google Workspace. Preferred: • Associate’s or Bachelor’s degree in Occupational Health & Safety, Environmental Science, Business, or a related field (or equivalent experience). • ASP, CSP, CHST, OHST or equivalent professional safety certification (or active candidacy). • Experience in a returns center, fulfillment center, or high-volume warehouse environment. • Experience with safety management systems, claims management platforms, or incident tracking tools. • Experience supporting or leading through an OSHA inspection or formal third-party safety audit. • Experience mentoring or developing junior safety staff. • Working knowledge of continuous improvement methodology (5 Why, A3, Kaizen, DMAIC). Physical Requirements • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation. • Stand and walk for extended periods during shifts (up to 10 hours) with or without reasonable accommodation. • Work in an environment where noise levels may vary and temperatures may fluctuate with or without reasonable accommodation. • Frequently climb and descend stairs with or without reasonable accommodation. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $74,000—$89,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.