Insurance Operations Associate

ABOUT US: Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber? https://camberhealth.notion.site/What-is-Camber-1a6c4e2fa5318049b6beef91b8ed7d1a?pvs=4 We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber https://www.camber.health/knowledge/launch ABOUT OUR CULTURE: Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples: 1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients. 2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us. WHAT YOU'LL DO: - Triage denials and investigate billing-related issues to drive outcomes for our clinics & their patients. - Work directly with operations, billing, engineering, and data entry teammates to inform insurance-related product-building. - Synthesize and communicate insights on areas of opportunities to improve insurance billing operations. - Build institutional knowledge of complex insurance logic across insurance payors. WHAT WE'RE LOOKING FOR: - Bias for action — a drive to dive in head-first into ambiguous problems, and to get hands dirty to find solutions. - Penchant for analysis — an affinity for using data to investigate issues and make informed decisions. - Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new data challenges. NICE TO HAVE: - Experience with analytical tools, including Excel (optional: Looker, Metabase, etc.) - Experience with operations, particularly health insurance data - Experience at smaller stage startups PERKS & BENEFITS AT CAMBER: - Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care. - Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you. - Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care). - Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees. - Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team. - Fitness Stipend: $100/month to use on fitness however you choose. - Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly. Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location. Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here! In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.