Credit Controller

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We’re seeking a proactive and detail-oriented Credit Controller to join our Finance team. In this pivotal role, you will manage the company’s accounts receivable processes, ensure timely collections, maintain positive client relationships and support our cash flow management as we scale globally This is an exciting role for a problem solver who enjoys working within a fast paced start-up environment and can drive the implementation of new systems, processes and policies from an early stage. You must have an impeccable attention to detail and have worked within a fast paced start-up environment where you can quickly execute on multiple operational tasks and build strong relationships with our customers and within Swap. The responsibilities of this role can change in line with your skills in the future and this is an opportunity to shape this role as Swap grows. Key responsibilities - Proactively manage the cash collection via setting of Direct Debit templates and communicating with customers. - Proactively follow up on outstanding invoices via phone, email and CRM tools, and monitor customer credit accounts and payment terms. - Collaborate with Sales, Onboarding, Customer Success and Finance to resolve billing issues or disputes acting as a cross functional business partner to internal stakeholders. - Prepare regular debtor reports, adding necessary comments including assessment of customers’ creditworthiness, which are presented to management and provide cash flow forecasts. - Ensure that the newly created credit control policy is adhered to or amended where necessary and adopt new frameworks for various credit control areas such as recognition of bad debts. - Contribute to the implementation of software tools (ERP, Internal queries management, Accounts Receivable portal) - Support month-end closing and audit activities relating to receivables. What we would like to see: - Relevant experience of 2+ years in Accounts Receivable management, preferably in a tech-driven company where you worked with international clients and multi-currency accounts. - Comfortable using accounting software (NetSuite or similar) and CRM tools. - Strong communication and negotiation skills with customers and internal stakeholders and a customer-centric mindset. - Highly numerate with analytical skills and attention to detail. - Ability to take initiative and work with minimal supervision in a rapidly changing environment. - A problem solving, hands on and common sense approach, not afraid to talk to multiple stakeholders and challenge their responses. - Flexible and adaptable to change including new systems. - Interest in ecommerce and working in a start-up environment. What we offer 💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us. 📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows. 🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly. 🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly. 🏦 Pension contributions: Company contributions to help you build long-term financial security. 🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you. 💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body. 👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most. 🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time. ✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery. 🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun. 🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations. 🥞 Breakfast Mondays: Start the week with a good meal and good company. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.