Car Detail Team Lead

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named multiple years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca. About the role: We are seeking a detail-oriented and organized Team Lead, Car Detail to oversee the final stage of our vehicle production process, also known as the Vehicle Quality Readiness (VQR) Department. In this role, you will lead daily last-mile operations, manage the movement of completed vehicles from the assembly line to staging areas, and ensure vehicles are properly prepared for delivery to our clients while supporting team performance and operational efficiency. What you’ll do: • Lead and coordinate the movement of vehicles within the production facility, ensuring efficient flow from assembly to staging • Oversee final inspections and confirm vehicles are properly prepped for shipment, including any necessary adjustments, detailing, or cleaning • Provide day-to-day guidance, support, and task prioritization for VQR Associates • Monitor quality standards and resolve or escalate production or delivery issues as needed • Collaborate with production, detailing, and shipping teams to meet delivery schedules and customer deadlines • Support continuous improvement initiatives to enhance workflow, safety, and efficiency What we’re looking for: • Strong organizational skills, attention to detail, and ability to lead in a fast-paced environment • Previous experience in vehicle detailing, inspection, quality control, automotive production, or logistics • Demonstrated leadership, coaching, or team coordination experience • Excellent communication, problem-solving, and teamwork skills • Minimum G2 License with a clean driver’s record • Post-secondary education preferred • Ability to commit to a full-time schedule of 40 hours per week, including overtime based on business needs Other items to note: • Communication: Provide clear, professional updates to team members and management • Problem Resolution/Analysis: Identify, troubleshoot, and escalate operational or quality issues • Customer Service: Ensure every vehicle meets Clutch’s delivery-ready quality standards • Team Leadership: Balance hands-on operational work with coaching and team support • Working Conditions: On-site role in a production facility It’d be great if you have: • Previous experience leading teams in automotive production, detailing, or logistics environments • Familiarity with quality control processes and vehicle inspections • Experience driving process improvements or operational efficiencies Why you’ll love it at Clutch: • Autonomy & ownership – opportunity to lead processes and influence vehicle production workflow • Help shape the future of car buying and selling in Canada by ensuring every vehicle meets Clutch’s high standards • Meaningful leadership responsibility during a phase of rapid growth • Competitive compensation and above-market health & dental benefits Employment Type:Existing, Permanent Full-Time Compensation & Benefits: • Wage: $25.00–$27.00 per hour (based on experience) • Benefits: Comprehensive healthcare, dental, vision, prescription, life insurance, and dependent coverage starting from day one • Pay decisions reflect objective criteria including skills, performance, market benchmarking, responsibilities, and working conditions Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca