Director of Compliance (USA) / BSA AML Officer

Director of Compliance (USA) / BSA AML Officer Hybrid role (1 day/week onsite) Location: Miami-Dade, Broward County Role Level: Director About Trolley Trolley is the payouts platform for the internet economy. Our vision is to unlock the collective economic opportunity of the internet—for everyone—by building a truly global payouts ecosystem. Through our powerful platform and API, Trolley enables businesses to reach people from all corners of the world and offer creators, on-demand workers, and suppliers the ability to bring their specialized talents to a global market. Businesses use Trolley to automate and manage payouts, collect recipient tax and banking information, and mitigate fraud and risk. It is the go-to payouts solution for hundreds of businesses, ensuring creators, artists, and suppliers get paid efficiently worldwide. About the Role The Director of Compliance (USA) & Designated BSA AML Officer serves as the primary regulatory compliance leader for Trolley’s U.S. operations. Reporting directly to executives and coordinating closely with the Group Chief Compliance Officer, you will own the strategy, execution, and continuous optimization of our Money Services Business (MSB) compliance framework. In this role, you will be responsible for administering an enterprise-wide BSA/AML/OFAC compliance program, managing multi-state Money Transmitter Licensing (MTL) via NMLS, overseeing KYB/KYC onboarding processes, managing regulatory examinations, and maintaining strong relationships with banking partners and regulatory bodies. Key Responsibilities 1. BSA/AML & Sanctions Program Governance • Serve as the officially designated BSA/AML Officer for U.S. operations, taking primary accountability for regulatory compliance under FinCEN and state regulatory authorities. • Maintain, enhance, and implement a risk-based BSA/AML and OFAC Sanctions Compliance Program, ensuring alignment with the Anti-Money Laundering Act of 2020 (AMLA 2020) and modern regulatory expectations. • Oversee customer due diligence (CDD), Enhanced Due Diligence (EDD), Know Your Business (KYB), and Know Your Customer (KYC) workflows, ensuring compliance with Beneficial Ownership rule sets. • Manage the end-to-end Suspicious Activity Reporting (SAR) and Currency Transaction Reporting (CTR) processes, ensuring timely decisioning, thorough narrative drafting, and compliant filing with FinCEN. • Lead FinCEN 314(a) search requests and participate in 314(b) voluntary information-sharing programs to combat financial crimes. 2. Multi-State Licensing & NMLS Management • Lead the acquisition, maintenance, and renewal of state Money Transmitter Licenses (MTLs) via the Nationwide Multistate Licensing System (NMLS). • Oversee state reporting requirements, including NMLS Money Services Businesses Call Reports (MSBCR), financial disclosures, and regulatory notifications. • Monitor state-by-state legislative and regulatory developments to ensure business operations adapt quickly to evolving money transmission laws. 3. Audit, Examination & Banking Partner Oversight • Serve as the primary point of contact for state regulators, FinCEN, IRS, and third-party independent auditors during annual BSA/AML examinations. • Manage relationships with banking partners and payment networks (ACH, FedNow, RTP, Card Networks), maintaining compliance alignment with partner bank requirements. • Ensure prompt remediation of audit findings, regulatory recommendations, or internal quality control gaps. 4. Monitoring, RegTech & Risk Assessment • Evaluate, test, and tune transaction monitoring systems, rules, and alert thresholds to effectively detect evolving money laundering patterns, fraud, and sanctions evasion techniques. • Conduct annual enterprise-wide BSA/AML/OFAC Risk Assessments to evaluate emerging threats, new payment channels, and geographic exposure. • Oversee compliance tech integration (sanctions screening tools, identity verification platforms, model validation). 5. Leadership, Training & Culture • Develop and deliver role-based BSA/AML/OFAC training programs for employees, management, and the Board of Directors. • Recruit, manage, and mentor U.S.-based compliance staff, building a high-performing and regulatory-conscious operations team. • Provide actionable regulatory advice to product, engineering, and executive teams regarding new feature launches and market expansion. Candidate Requirements Category Requirement Details Experience 6+ years of progressive compliance leadership experience within a Money Services Business (MSB), licensed money transmitter, payments firm, or fintech banking institution. Regulatory Mastery Deep operational expertise in the Bank Secrecy Act (BSA), USA PATRIOT Act, FinCEN regulations, OFAC sanctions, AMLA 2020, and state money transmission laws. NMLS Expertise Hands-on experience navigating the NMLS system, managing multi-state licensing applications, MU1/MU2 filings, and MSB Call Reports. Regulatory Liaison Proven track record of managing state regulatory examinations (MTL exams) and independent third-party BSA audits. Certifications Certified Anti-Money Laundering Specialist (CAMS), CAMS-RM, or Certified Financial Crime Specialist (CFCS) highly preferred. Technical Acumen Familiarity with automated RegTech software, transaction monitoring systems, and B2B payout architecture. Skills Exceptional risk judgment, clear written/verbal communication skills, and the ability to balance strict compliance standards with business growth goals. What We Offer • Competitive salary and meaningful equity options (ESOP). • Comprehensive healthcare benefits (medical, dental, vision, LTD) from day 1. • 4 weeks paid vacation per year + public holidays (+ 1 extra day per year of service). • 30 days remote work from anywhere program. • Gym and wellness allowance. • Summer 1/2 day Fridays. • Company-provided Apple hardware setup (MacBook Pro + accessories).