Director Product, Business Accounts

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.   ABOUT THE TEAM Product, Engineering & Development at Airwallex is where global ambition becomes real product. This team builds the systems, infrastructure, and experiences that help businesses move money, manage financial operations, and grow across borders. It’s a function built for people who want real ownership, high standards, and the chance to solve complex problems at global scale. If you want to learn fast, build with exceptional teammates, and shape products that matter, this is the place to do it. WHAT YOU'LL DO As Director of Product, Business Accounts, you will lead the product experience for one of Airwallex’s most important and visible customer problem spaces: how businesses manage money across accounts, transfers, FX, reporting, and Airwallex Pay. This role is focused on defining the future of how businesses manage and move money globally. You will lead the product experience across Business Accounts and adjacent money movement workflows, bringing together powerful financial capabilities into experiences that feel simple, intuitive, and delightful for customers. This is an opportunity to shape one of Airwallex's most strategic product surfaces and establish a new benchmark for modern financial operations software. You will work closely with Engineering, Design, Data, Product, and cross-functional partners across GTPN and Financial Platform to create a simpler, more unified Business Accounts experience. You will help shape how customers understand and move between account types, navigate key financial workflows, and trust Airwallex as their global financial operating system. This role is based in San Francisco. For an exceptional senior candidate, scope may expand over time into adjacent product areas. RESPONSIBILITIES: - Own the end-to-end product experience for Business Accounts, spanning core customer workflows such as accounts, transfers, FX, reporting, and Airwallex Pay. - Define the vision and product or the future of Business Accounts, creating a world-class experience that helps businesses manage and move money with clarity, confidence, and ease. You will bring together account management, transfers, FX, reporting, and payments into an intuitive, elegant, and highly cohesive customer journey that raises the bar for financial operations software. - Partner closely with Engineering, including the engineering counterpart for this domain, and work cross-functionally across GTPN, Financial Platform, Yield, and related teams to turn platform complexity into simple customer-facing workflows. - Drive product decisions across key Business Accounts surfaces including account overview, transfers, activity and reporting, settings, alerts, and mobile experiences. - Act as the voice of the customer by translating friction in financial operations workflows into clear product priorities, roadmap decisions, and execution plans. - Build alignment across Product, Engineering, Design, Data, Operations, and go-to-market stakeholders to deliver high-quality experiences at speed in a complex global environment. - Champion a high bar for product quality, usability, and craftsmanship, partnering closely with Design and Engineering to create experiences that customers love and trust. - Shape how Airwallex brings together its expanding portfolio of financial products into a unified customer experience, helping businesses seamlessly manage cash, payments, yield, and future financial services through a coherent account-centric model. MINIMUM QUALIFICATIONS: - 10+ years product management experience in high-growth technology companies, ideally across fintech, payments, treasury, financial infrastructure, or complex B2B SaaS. - Experience owning customer-facing product areas with meaningful UX complexity, especially where multiple workflows or systems need to feel seamless to the end user. - Bring exceptional product judgment, a strong sense of customer empathy, and a passion for craftsmanship. You care deeply about creating elegant experiences, sweat the details that matter, and know how to turn complex systems into products that feel intuitive and delightful. - Demonstrated ability to partner deeply with engineering teams on technically complex products and translate backend or platform complexity into intuitive customer experiences. - Experience working cross-functionally across Product, Engineering, Design, Data, and operational stakeholders in fast-moving environments. - Strong communication and stakeholder management skills, with the ability to influence peers and senior leaders across multiple teams and domains. - A track record of building or improving products used by globally operating, multi-entity, or operationally complex businesses. PREFERRED QUALIFICATIONS: - Experience in business accounts, treasury, transfers, FX, payments, wallets, or adjacent financial operations workflows. - Experience leading products that sit at the intersection of user experience and financial infrastructure. - Familiarity with the challenges of designing products that unify multiple financial capabilities into one clear customer experience. - Experience building products for international businesses managing funds, payments, and reporting across currencies and markets. - A strong sense of ownership, urgency, and bias toward action, with the ability to operate effectively in ambiguity. - Experience in adjacent domains such as spend management, yield, or broader financial operations is a plus, particularly for candidates who could grow the role’s scope over time. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.