Customer Success Associate

ABOUT US: Our mission at Renterra is to modernize the $100B+ equipment rental industry. Tactically, we are building an end-to-end platform that will massively improve the way rental companies run their businesses. Renterra is a Series A–backed, venture-funded SaaS company serving hundreds of rental businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do. Job Description: As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up. Key Responsibilities: - Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns. - Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions. - Feedback Collection: Gather and relay customer feedback to the product development team for improvements. - Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights. - Qualifications: - 1-2+ years of experience in a customer success role, ideally at a SaaS company - Exceptional communication and relationship-building skills - Proven ability to manage customer expectations and turn potential issues into wins - Ability to work autonomously and make key decisions on the fly - Experience building out articles for a knowledge base or Helpdesk - Must be willing to work from 9AM - 5PM PT M-F - Understanding of the equipment rental industry is a plus - Understanding of QuickBooks Online is a plus What We Offer: - Competitive compensation - Health, dental, and vision insurance - An inclusive and supportive team culture - Opportunities for professional growth and advancement - The chance to make a meaningful impact on our business and in our customers' lives This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you. We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation. Renterra is an Equal Opportunity Employer.