Account Manager (Chinese-speaking)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. Your day-to-day: • Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention • Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure • Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases) • Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders • Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up Your skills & experience: • At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients • Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English • Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture • Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams • Strategic mindset to identify and drive account expansion opportunities • Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions • Comfortable handling technical topics and coordinating across teams to resolve issues Nice to have: • Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises • Hands-on sales or account management experience utilizing WeChat • Negotiation skills and experience managing contract discussions • Familiarity with data concepts Salary & Benefits: • Gross salary: 2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies. • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing. • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app. • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together. • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/. Up for the challenge? Let’s talk!