Senior Manager, Fraud Operations

About Engine Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us. About the Role Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales. What You'll Do • Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations • Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training • Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings • Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring • Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions • Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation • Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases What We're Looking For • 7+ years of relevant experience • Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud) • People leadership — managing investigators or analysts • SEON or equivalent fraud detection platform • Salesforce case management • BSA/AML familiarity • Familiarity with KYB outputs and how to read them for fraud signals • Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact • CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus • Fintech, travel, or multi-product marketplace experience a plus Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process. Base Pay Range $121,000—$168,000 USD The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits: • Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions. • Benefits: Check out our full list at engine.com/culture • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed. Perks and benefits may vary based on employment type, location, and more