IT Ops Engineer

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.   Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.   The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview Given our exciting and progressive growth plans, we are seeking an exceptional IT Operations Engineer to join our global business.   Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.    This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.   To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina What you will be doing • Support and maintain our ISO27001-certified environment, ensuring continuous compliance • Support employee onboarding and offboarding processes, including device setup and account management. • Manage global laptop deployment and hardware provisioning for employees worldwide. • Maintain network connectivity and infrastructure across multiple sites • Assist with security investigations and incident response activities • Resolve IT issues and provide technical support within office environments • Collaborate closely with security, compliance, and other technical teams • Coordinate with vendors and suppliers to procure office technology and IT equipment • Establish and maintain meeting room technology standards across all locations • Monitor and optimise IT systems' performance and reliability • Maintain documentation of IT processes, procedures, and inventory This list is not exhaustive, and there may be other activities you are required to deliver. What we are looking for • 4+ years of experience in IT operations or similar technical role • Experience with Google Workspace administration and Slack management • Experience in fast-growing technology companies • Ability to code and use AI tools extensively for automation and efficiency • Strong understanding of information security frameworks, particularly ISO27001 • Experience with enterprise device management and deployment at scale • Knowledge of networking fundamentals and troubleshooting • Familiarity with security tools and incident response procedures • Experience supporting remote and hybrid work environments • Strong vendor management and procurement skills • Excellent problem-solving and communication abilities • Ability to work across multiple time zones and support global operations Added bonus • Experience with cloud platforms (AWS, Azure, GCP) • Knowledge of compliance frameworks beyond ISO27001 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process • Screen call - Video call with a member from the Talent Team - 30 - 60 minutes • 1st stage - Technical Video interview with our VP of Security, IT & Compliance/IT Manager, • 2nd stage - Technical Video interview with our VP of Security, IT & Compliance, or IT Manager, plus a member of the engineering team - Up to 1 hour • Final stage - Video call with our CTO - up to 1 hour, followed by 30 minutes hangout meeting with our Head of Talent We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Inclusive workforce   At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.   We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.   We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.   If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.