Talent Coordinator, Palo Alto

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Talent Coordinator- Palo Alto We are seeking a Talent Coordinator to raise the bar on how Quince coordinates hiring at scale. This is a role for someone who owns the processes behind interview coordination, exercises independent judgment to solve complex problems, and improves how the coordination function runs, while still scheduling interviews globally and delivering an exceptional candidate experience for our most complex searches. You will design and improve coordination processes, own offer letter governance, administer recruiting systems, interpret recruiting policies, and influence the work of our recruiting coordinator team. Responsibilities • Own and continuously improve interview coordination and scheduling processes, SOPs, and playbooks, exercising independent judgment to redesign workflows as hiring needs, volume, and priorities change. • Coordinate interviews and own the candidate experience for candidates. • Independently resolve complex, ambiguous, and escalated scheduling, logistics, and candidate-experience situations, such as executive and leadership loops, multi-site or cross-time-zone panels, and competing high-priority searches, deciding the best path without step-by-step direction. • Own offer letter maintenance and governance: maintain templates and approval workflows, ensure accuracy and compliance, and evaluate and resolve non-standard offer situations, escalating true exceptions with a recommendation. • Identify, propose, and implement process enhancements and automations across the recruiting workflow and tech stack, and measure their impact. • Serve as a power user or administrator for recruiting systems (Greenhouse and ModernLoop), configuring and maintaining workflows and determining how to apply them to new situations. • Interpret recruiting policies and guidelines and advise recruiters, coordinators, and hiring teams on how to handle non-routine cases. Qualifications • BA/BS degree or equivalent experience. • 2+ years of experience in recruiting coordination or recruiting operations, including demonstrated ownership of process improvements and independent problem-solving. • Experience owning or significantly contributing to offer processes, recruiting systems administration, or coordination programs. • Sound judgment and the ability to make good decisions in ambiguous, high-stakes situations with limited direction. • Ability to guide and develop others and to influence process and tooling decisions. • Excellent organization, attention to detail, and written and verbal communication. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $39,000—$82,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.