Customer Onboarding Specialist, Mandarin Speaking

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you As a Customer Onboarding Specialist, you will be the first to welcome a newly-signed Mandarin-speaking partners to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product. We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager. This role is 100% remote and can be based anywhere in Mexico, Colombia, or Costa Rica. Applicants must have native-level proficiency in Mandarin and English. (C1/C2) The impact you will have - Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence - Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. - Work on projects and initiatives that improve our internal processes - Impact the Owner platform design by providing relevant product feedback to our engineering team - Partner and collaborate successfully with cross-functional teams Minimum requirements - Strong English & Mandarin fluency is required: Reading, writing, and verbal communication skills. (C1/C2 preferred) - Ability to effectively manage multiple accounts, all at various stages of the onboarding journey. - Growth mindset: you are a lifelong learner and committed to professional growth and development - Solutions-oriented and can identify issues and take appropriate action/ownership. - You thrive while working in a fast-paced environment where change is common - It’s a plus if you’ve worked in the restaurant industry at least 1 year Pay and benefits - Mexico: The estimated annual base salary for this role is 600,000 MXN, plus variable commission up to 120,000 MXN - Colombia: The estimated annual base salary for this role is 125,000,000 COP, plus variable commission up to 25,000,000 COP - Costa Rica: The estimated annual base salary for this role is 16,000,000 CRC, plus variable commission up to 3,000,000 CRC - With comprehensive health coverage, unlimited PTO, and additional perks! Interview Process - Recruiter Screen — 30-minute video call to align on your background, what you're looking for, and answer any early questions - Hiring Manager Screen — 30-minute video interview with the hiring manager to go deeper on your experience and how you work - Full Interview Round — 1-hour video interview with senior stakeholders on the team covering your skills, approach, and how you'd show up in the role - Final Round — 30-minute video conversation with a senior leadership member Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.