Product Manager, Operations

About Neura: Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases. While traditional brick-and-mortar clinics are at a breaking point, forcing patients to endure dangerous 4-6 month wait times, Neura is scaling the nation’s largest virtual practice to deliver immediate access to the 145 million Americans in need. Through strategic partnerships with leading health systems, pharmaceutical innovators, and large clinics, as well as a direct-to-patient model, we are fundamentally transforming the referral landscape and reducing average wait time from 276 days to 5 days. Our tech-enabled model provides a comprehensive, end-to-end experience that goes far beyond a standard consultation. We offer patients seamless access to personalized care plans and expert care navigation, ensuring no one has to manage their journey alone. This mission is powered by our multidisciplinary specialized care teams, which include world-class physicians, nurse practitioners, physician associates, and dedicated care coaches. We leverage AI-powered workflow optimization and continuous monitoring for everything from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding from world-class investors, we are not just improving neurology; we are revolutionizing it. We are looking for purpose-driven innovators to join us in making high-quality brain health a reality for everyone. About the Role This is a rare product role: you will own product operations for a company at a genuine inflection point. Neura is past the startup phase of figuring out if this works — we have real patients, real partners, real revenue, and a team that executes. What we don't yet have is the product infrastructure to scale it. That's where you come in. As Product Operations Manager, you will be the first dedicated product hire at Neura — which means you will build the function from scratch. You will define what great product looks like here: how we scope, prioritize, document, build, ship, and measure. You will own the roadmap end-to-end, write every PRD, choose our tools, and manage engineering velocity with the rigor and transparency that a fast-moving clinical tech company needs. Your product lens will be sharply focused on three outcomes: getting more patients to follow-up visits (moving our average from 2.7 to 4+), making providers faster and more efficient in their clinical workflows, and using AI to automate the redundant, manual tasks that currently slow everyone down. You will be shipping things that directly touch how patients experience neurological care — and that genuinely matters. This role is not for someone who wants to manage a roadmap from a distance. It's for a hands-on builder who loves the craft of product — writing tight requirements, making fast build vs. buy calls, and shipping things that move the needle. If you have wanted to own a product end-to-end at a mission-driven company and you're energized by AI, healthtech, and the opportunity to build something durable — this role was written for you. Responsibilities Own the full product roadmap: Maintain and prioritize a single, transparent product roadmap across all of Neura's product surfaces — patient-facing, provider-facing, partner-facing, and internal ops tools. Ruthlessly prioritize based on visit retention impact, provider efficiency, and business outcomes. Communicate the roadmap clearly to leadership, engineering, and the broader team. Write every PRD — and write them well: You are the author of every product requirements document at Neura. That means clear problem statements, well-defined user stories, precise acceptance criteria, and explicit success metrics. You document decisions, edge cases, and tradeoffs so that engineering can execute without ambiguity and so that future teams understand why things were built the way they were. Build the product management system: Introduce the tools, processes, and cadences that give engineering clarity and velocity. Own the adoption of a project management system (Linear, Jira, or equivalent) — set it up, get buy-in, and make it the team's source of truth for priorities, sprint planning, and progress. Design the operating rhythm: backlog grooming, sprint reviews, async updates. Make it lightweight but rigorous. Drive build vs. buy decisions with rigor: Neura moves fast but we make thoughtful vendor decisions. When a new capability is needed, you own the evaluation: you scope what we need, identify the best options (build, buy, or partner), talk to vendors, stress-test integrations, and make a recommendation with a clear rationale. You are creative, thorough, and unafraid to choose the unconventional path if it's the right one. Ship products that move visit retention and follow-up rates: This means owning the follow-up booking experience, in-app nudges, provider scheduling tools, care plan visibility, and any other product surface that influences whether a patient returns. You understand the full patient journey and you ship things that change behavior. Improve provider workflow efficiency: Providers are the core of what Neura delivers. Your product work should make their clinical day faster, clearer, and less administratively burdensome — better note templates, smarter handoff flows, streamlined order management, AI-assisted documentation. You will work directly with providers to understand their pain points and you will ship solutions that show up in their daily experience. Train and empower Support Teams: Improve the Product for internal teams that use it daily. You’ll train our teams on newly shipped product updates including knowledge checks and feedback sessions. Own Customer Satisfaction: Mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights and future enhancements. Lead AI and automation initiatives: You are genuinely excited about what AI can do in healthcare — not as a buzzword, but as a lever to eliminate redundant manual work, extend the reach of great providers, and improve patient outcomes. You will identify the highest-value automation opportunities across the product, define the requirements, evaluate AI tools and vendors, and work with engineering to ship them. This includes workflow automation, clinical documentation assistance, referral routing, patient communication, and more. Partner with engineering and ops: You are the connective tissue between what the business needs and what engineering builds. You give engineers clarity, protect their focus, and celebrate their output. You are a deeply trusted partner to the ops team — you understand operational workflows well enough to know when a process problem needs a product solution, and vice versa. Requirements 4+ years of product management experience, with at least 2 years at a high-growth startup where you owned product and process end-to-end. You have worked in a scrappy environment where you had to figure things out without a large team behind you. • A portfolio of PRDs you are proud of — detailed, clear, user-centered, and tied to measurable outcomes. We will ask to see them. • Demonstrated experience shipping features that measurably changed user behavior — ideally around engagement, retention, or workflow efficiency. • Hands-on experience with modern PM tooling: Linear, Jira, Notion, or equivalent. You have set up a project management system, not just used one someone else built. • Strong build vs. buy judgment — you have run vendor evaluations, made the call, and been accountable for the outcome. • Experience working in healthtech, clinical operations, or a similarly regulated, high-stakes domain is a strong plus. You don't need to have been a clinician, but you need to be able to think like one. • Ability to mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights. • Genuine enthusiasm for AI in product — you have shipped AI-powered features or automations, or you have a deep working knowledge of what's available and how to evaluate it. • Excellent written communication — you can write a PRD, a strategy doc, and a Slack update with equal clarity. Documentation is a craft you take seriously. • Experience training and/or supervising front-line support teams. You can build training based on a product launch, run knowledge checks, and identify areas for improvement. You’re comfortable moving through a CRM. • You are a strong cross-functional collaborator who earns trust quickly. Engineers want to build what you scope. Operators want to give you their pain points. Leadership trusts your judgment. • Bias to action and low ego — you'll jump in on whatever is needed, you ship fast, and you learn from what doesn't work. What You Will Build in Year One To give you a sense of the product surface and ambition: • A full in-house scheduling system to replace Acuity and remove the calendar constraint blocking our growth • AI-assisted clinical documentation — helping providers close notes faster and at higher quality • An orders and referrals automation layer that eliminates manual handoff errors across the care team • A data and analytics foundation (semantic layer) that gives every team member a clear, reliable view of what's working • Onboarding flow revamp to improve enrolled-to-booked conversion from 40% toward 60%+ Compensation: • This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $130,000-$150,000. Culture: About Being a “Neuron” Neura is building a category-defining neurology company, and we’re doing it with a team that’s all-in. We move with urgency, we take ownership end-to-end, and we hold an extremely high bar because the work is real and the impact is personal. We’re here to raise the standard of care and deliver a patient experience that is world-class. You’ll thrive here if you have an unwavering curiosity to do right by the patient and you’re energized by delivering a radically better patient experience, not incremental improvement. If you’re the kind of person who sees what could be better and can’t let it go, who learns fast, executes with precision, and follows through to outcomes, you’ll fit right in. You’ll be surrounded by a highly committed, humble, and inspiring team that challenges each other directly, supports each other deeply, and gets better every week. If you want real responsibility, real velocity, and the chance to build something transformative from the ground up, this is the place for you. About the Founders: • Liz Burstein is the CEO and was previously Head of Product at Maven Clinic, Director of Product at Zocdoc and Senior Product Lead at LinkedIn. She has fifteen years of experience in the tech industry, and a wealth of knowledge in the health tech domain. • Sameer Madan is the CTO and was previously an engineer at Facebook for 9 years. At Facebook, Sameer was the technical lead for Live Video, and built several well known products such as Facebook Mentions, threaded-ranked comments, and more. Neura is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.